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Records Specialist FAQ
- What kinds of career growth and specialty opportunities does SMPD offer?
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Whether you’re looking to promote or specialize, SMPD offers pathways to grow. We have opportunities in Investigations, Motors, Field Training, SWAT, Drone Operations, Crisis Negotiation, Peer Support, Crime Suppression, School Resource, and more. We’re large enough to provide variety and small enough for you to be known and mentored through your career path.
- What is the leadership culture like at SMPD?
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We pride ourselves on accessible, supportive leadership. From the Chief down, our leadership team is deeply invested in mentorship, officer development, and transparency. We know good culture starts at the top, and we work hard to maintain high morale and open communication across all ranks.
- What kind of training and development can I expect?
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Training isn’t a checkbox - it’s a commitment. We invest in our officers starting from day one. In addition to academy and field training, we provide robust in-service training, leadership courses, wellness programs, tactical refreshers, and specialty certifications throughout your career. We also support external training and conferences to keep you growing.
- What is SMPD’s relationship with the San Mateo community?
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Strong. We are a community-first agency. San Mateo is a diverse, engaged city, and we work hard to earn public trust through transparency, education, and authentic outreach. Whether it’s through youth programs, community events, or direct engagement, we are proud of our high approval and strong relationships with the people we serve.
- What about pay, benefits, and work-life balance?
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Our compensation is among the most competitive in the region and includes generous retirement, healthcare, and time-off packages. But we also care about sustainability. We offer predictable schedules, minimal forced overtime, and a culture that values time with family and mental wellness. We want you to thrive in and out of uniform.
- Will I be overwhelmed with calls, or will I have time to do proactive work?
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SMPD maintains a balanced call volume that allows for meaningful patrol work and proactive engagement. We believe in quality over quantity - taking the time to connect, investigate thoroughly, and support our community. You won’t just be going call-to-call. You’ll have the space to do real police work.
- Are there any red flags I should be aware of?
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We invite transparency. Our department has high retention, strong morale, and a long-standing reputation in the Bay Area. We encourage you to do a ride-along, talk to our officers, and get a feel for our culture yourself. We’re confident you’ll find a welcoming and professional home here.
- How do I know if San Mateo PD is the right fit for me?
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Ask yourself what matters most: growth, support, service, stability, and impact? If you want a department where you’re treated as a person (not a number), where leadership is involved and invested, and where the community truly respects your service, then San Mateo might be the fit you’re looking for.
- If I apply for a continuous recruitment position, how often are candidates actually selected?
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Continuous recruitments are used to collect applications on an ongoing basis, but selections are only made when a vacancy becomes available or there is a departmental need. While the position may not be filled frequently, we do review and screen applicants who are well-qualified for the role. If you meet the qualifications, you may be contacted when an opportunity arises.
- What skills would your idea candidate possess?
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- You are able to perform general clerical work including maintenance of police records.
- You are able to learn basic methods, rules and policies of a municipal law enforcement agency.
- You are able to adhere strictly to the City’s Organizational Principles and Policies as defined in City and Division manuals.
- You are able to learn to perform records searches quickly and accurately using modern office computers.
- You are able to understand and carry out oral and written directions.
- You are able to receive and respond to questions from the public, outside agencies and other City departments.
- You are able to work effectively to provide quality service to the public, City staff and other agencies in a manner that is responsive, timely and courteous.
- You are able to work cooperatively towards the success of team goals in a positive and respectful manner.
- You are able to exhibit a professional image and communicate in a clear and informative manner both verbally and in writing.
- You are able to use a personal computer and a variety of software applications and type at a speed necessary for adequate job performance.
- You are able to work various shifts as assigned.
- You are able to manage time efficiently to accomplish work assignments; work effectively on multiple tasks.
- You are able to maintain detailed logs and records.
- You are able to establish and maintain effective working relationships with those contacted in the course of work.
- You are able to communicate clearly and concisely, both orally and in writing.
- You have knowledge of English usage, spelling, grammar, and punctuation.
- You have knowledge of modern office procedures, methods and computer equipment.
- You have knowledge of business letter writing and basic report preparation.
- You have knowledge of principles and practices of customer service.
- You have knowledge of principles and procedures of record keeping.
- Where do I apply?
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If you meet the minimum requirements, visit our Recruiting Page for current job openings.
- What are the minimum requirements to apply for Police Records Specialist I/II?
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Police Records Specialist I
- Equivalent to completion of the twelfth grade supplemented by specialized clerical courses.
- Must pass a background investigation.
- Must meet all department, medical, physical, and psychological standards.
Police Records Specialist II
- One year of clerical experience in a police department setting comparable to that of a Police Records Specialist I with the City of San Mateo.
- Equivalent to completion of the twelfth grade supplemented by specialized clerical courses.
- Must pass a background investigation.
- Must meet all department, medical, physical, and psychological standards.
Bonus Points
- One year of general clerical experience
- Previous experience as a Police Records Specialist
- Experience with Sunridge RIMS
- Experience with CLETS
- Is being bilingual a plus?
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Yes! We also offer a pay incentive for those who qualify.
- What are the minimum education requirements?
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Equivalent to the completion of the twelfth grade.
- Do I have to take an examination before applying?
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No.
- Is there a minimum or maximum age to apply?
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The minimum age is 18 years of age. There is no maximum age.
- What are the milestones in the hiring process for dispatchers and records specialists?
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- Initial Department Interview
- Background Investigation
- Interview with Police Technical Services Administrator
- Conditional Offer
- Polygraph Examination
- Psychological Evaluation
- Medical Evaluation
- Internal Hiring Panel Evaluation
- Police Chief’s Interview
- How should I prepare for a background investigation?
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Preparing for a background investigation involves ensuring that your personal, educational, and employment history are accurate and consistent, as well as demonstrating your suitability for the role. By being prepared, honest, and cooperative, you can increase your chances of successfully passing a background investigation.
Here are some things you should consider:
- Gather Documentation: Collect important documents such as identification, passport, social security card, birth certificate, all certified school transcripts, and any relevant diplomas or certificates.
- Review Your Application: Go through your application thoroughly to ensure that all information provided is accurate and up-to-date.
- Employment History: Have a detailed list of your past employment history, including dates of employment, job titles, duties, and contact information for supervisors.
- Education History: Gather transcripts from high school, college, or any other educational institutions you attended.
- Be Honest: Background investigators value honesty above all else. Be forthcoming about your past experiences, including any past legal issues or employment terminations.
- Review Civil/Criminal Record: Check your own civil/criminal record to ensure accuracy. If you have any past legal issues, be prepared to discuss them honestly and provide any necessary documentation.
- Professional References: Prepare a list of professional references who can speak to your character and work ethic. Ensure you have all of their contact information readily available.
- Review Credit History: We conduct a credit check as part of the background investigation. Review your credit report for accuracy and address any discrepancies.
- Military Service Record (if applicable): If you served in the military, have your DD-214 form available.
- Residential History: Provide a list of your previous addresses for a specified period, usually the past five to ten years.
- Financial Information: Prepare to provide information about your financial status, including any outstanding debts or bankruptcies.
- Drug Usage History: Be honest about any past or current drug use, as this is typically scrutinized during the background investigation. All information you provide is subject to verification through medical examination, polygraph, and psychiatric evaluation.
- Prepare for Interviews: Be prepared for interviews with background investigators. They may ask about your personal history, employment history, education, and any legal or financial issues.
- Be Prepared to Explain Gaps: If there are any gaps in your employment or education history, be prepared to explain them. This could include periods of unemployment or time spent traveling.
- Review Social Media: Background investigators may review your social media accounts. Ensure that your online presence reflects positively on you and remove any potentially inappropriate content.
- Stay Positive: Background investigations can be thorough and may take some time to complete. Stay patient and cooperative throughout the process.
- How long does a background investigation take?
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Background investigations can be complex, so it depends on the applicant’s history. They typically take two to four months.
- What are possible disqualifiers for dispatcher and records specialist applicants?
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No amount of standard-setting will eliminate the need to make case by-case judgments based on specific facts presented by each candidate’s background. Rarely is one fact a sufficient basis for disqualifying an individual; rather, it is generally necessary to investigate the circumstances surrounding each fact in order to make an educated determination of the candidate’s suitability, taking into consideration such factors as:
- The patterns of past behavior and specific combinations of fact and circumstances.
- The consequences if past undesirable behavior occurs again or becomes generally known.
- The likelihood of recurrence of the undesirable behavior
- The relevance of the past behavior to the job demands and requirements.
- The length of time between the particular undesirable act and the application for employment, with consideration given to the intervening behavior of the candidate.
- Positive attributes and/or behaviors that may mitigate past behaviors.
- The legal rights of the candidate.
- What will disqualify an applicant during a background investigation?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. Bottom line, be honest from the start. In dealing with legal issues, we take into consideration the seriousness of the offense, the age of the candidate at the time of the offense, how recently the offense occurred, the career path of the candidate at the time of the offense, any mitigating circumstances, and the impact, if any, upon the candidate’s potential credibility as a witness in a court of law.
- I have been arrested before. Does this disqualify me?
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It depends. We recommend you disclose the arrest and adjudication for evaluation.
- Will debt and bad credit disqualify an applicant during the background investigation?
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Although this is an important area of investigation, the evaluation of a candidate’s behavior regarding the handling of finances is careful and judicious. It is critically important for the background investigator to understand the full circumstances surrounding any apparently negative financial information. Commission Regulations 1953(e)(11) and 1959(e)(10) require that a credit check be performed, “to determine the candidate’s credit standing with lenders, as an indication of the candidate’s dependability and integrity.”
- If my juvenile background is sealed, will my history affect recruitment?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. It is important to underscore that a sealing or expungement usually does not relieve the applicant from providing information about the underlying conduct that led to such a sealed or expunged record. One possible exception might be an arrest/conviction expunged by a court pursuant to PC §851.8, in which case the court made a factual finding of innocence, as there is no underlying conduct to disclose.
- Are drugs or excessive alcohol use disqualifiers?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes.
- What type of work schedule do your records specialists have?
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Records Specialists work 8-hour shifts, 5 days a week. The Records Unit is operational from 0700-2100 hours. Shift start times vary.
- What is the base salary range for Police Records Specialists, not including qualifying incentives?
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The current base salary for Police Records Specialist I/II ranges from $59,163-$77,492 per year. This does not include incentives. For the most current salary and benefits, please read the General Unit Memorandum of Understanding.
- What incentives do you have for Police Records Specialists, if applicable?
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The General Unit negotiated the following incentives for police records specialists: Shift Differential (4.5%), Bilingual ($2,340/year), Uniform Allowance ($208/year), 0.5% deferred compensation funded by the City. The City of San Mateo also offers free fitness classes through Parks and Recreation for employees. For the most current salary and benefits, please read the General Unit Memorandum of Understanding.
- Do you offer a pension for Police Records Specialists?
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Yes. CalPERS retirement 2% @ 55 with 3-year average final comp for “Classic” members and 2% @ 62 with 3-year average final comp for “New” members. Police records specialists also participate in the Social Security Program. For the most current salary and benefits, please read the General Unit Memorandum of Understanding.
- What medical benefits are available for a Police Records Specialist?
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City contributes $160/month toward health insurance. City provides a maximum cost of 90% of Kaiser. Dental and vision insurance offered. For the most current salary and benefits, please read the General Unit Memorandum of Understanding.
- How many vacation, and sick time hours would I receive as a Police Records Specialist?
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11-25 days per year depending on years of service, 13 paid holidays per year, and 12 days per year earned for sick hours. For the most current salary and benefits, please read the General Unit Memorandum of Understanding.
Don't see your question? Email us at JOINSMPD@cityofsanmateo.org.