Dispatcher FAQ
- What kinds of career growth and specialty opportunities does SMPD offer?
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Whether you’re looking to promote or specialize, SMPD offers pathways to grow. We have opportunities in Investigations, Motors, Field Training, SWAT, Drone Operations, Crisis Negotiation, Peer Support, Crime Suppression, School Resource, and more. We’re large enough to provide variety and small enough for you to be known and mentored through your career path.
- What is the leadership culture like at SMPD?
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We pride ourselves on accessible, supportive leadership. From the Chief down, our leadership team is deeply invested in mentorship, officer development, and transparency. We know good culture starts at the top, and we work hard to maintain high morale and open communication across all ranks.
- What kind of training and development can I expect?
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Training isn’t a checkbox - it’s a commitment. We invest in our officers starting from day one. In addition to academy and field training, we provide robust in-service training, leadership courses, wellness programs, tactical refreshers, and specialty certifications throughout your career. We also support external training and conferences to keep you growing.
- What is SMPD’s relationship with the San Mateo community?
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Strong. We are a community-first agency. San Mateo is a diverse, engaged city, and we work hard to earn public trust through transparency, education, and authentic outreach. Whether it’s through youth programs, community events, or direct engagement, we are proud of our high approval and strong relationships with the people we serve.
- What about pay, benefits, and work-life balance?
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Our compensation is among the most competitive in the region and includes generous retirement, healthcare, and time-off packages. But we also care about sustainability. We offer predictable schedules, minimal forced overtime, and a culture that values time with family and mental wellness. We want you to thrive in and out of uniform.
- Will I be overwhelmed with calls, or will I have time to do proactive work?
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SMPD maintains a balanced call volume that allows for meaningful patrol work and proactive engagement. We believe in quality over quantity - taking the time to connect, investigate thoroughly, and support our community. You won’t just be going call-to-call. You’ll have the space to do real police work.
- Are there any red flags I should be aware of?
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We invite transparency. Our department has high retention, strong morale, and a long-standing reputation in the Bay Area. We encourage you to do a ride-along, talk to our officers, and get a feel for our culture yourself. We’re confident you’ll find a welcoming and professional home here.
- How do I know if San Mateo PD is the right fit for me?
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Ask yourself what matters most: growth, support, service, stability, and impact? If you want a department where you’re treated as a person (not a number), where leadership is involved and invested, and where the community truly respects your service, then San Mateo might be the fit you’re looking for.
- If I apply for a continuous recruitment position, how often are candidates actually selected?
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Continuous recruitments are used to collect applications on an ongoing basis, but selections are only made when a vacancy becomes available or there is a departmental need. While the position may not be filled frequently, we do review and screen applicants who are well-qualified for the role. If you meet the qualifications, you may be contacted when an opportunity arises.
- How do I schedule a sit along with a dispatcher?
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Dispatcher sit-alongs are reserved exclusively for applicants who have successfully passed an interview. This policy ensures that our resources are focused on candidates who have demonstrated the qualifications we seek. If you progress through the interview stage, we’ll be happy to arrange a sit-along experience for you to gain insight into the role.
- I am interested in becoming a dispatcher. Where do I start?
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Ensure you’ve completed the twelfth grade or it’s equivalency to apply. In order to apply, you must have passing scores from the CritiCall or the POST Dispatcher Test. Additional requirements are listed in the application.
If you have not taken the POST Written Dispatch Test or the CritiCall Examination, please visit https://theacademy.ca.gov/tests/ to register.
- What skills would your idea candidate possess?
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Knowledge of:
- English usage, spelling, grammar, and punctuation.
- Standard radio or telephone communications receiving, and transmitting equipment.
- Modern office procedures, methods, and computer equipment.
Ability to:
- Learn standard broadcasting procedures and rules.
- Learn to operate a computer aided dispatch system quickly and accurately.
- Understand and follow written and oral instructions.
- Speak clearly and precisely.
- Work various shifts and work well under pressure.
- Exercise good judgment and make sound decisions in emergency situations.
- Type at a speed necessary for adequate job performance.
- Learn department procedures and policies.
- Establish and maintain cooperative working relationships.
- Is there a minimum or maximum age to apply?
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The minimum age is 18 years of age. There is no maximum age.
- What are the minimum education requirements?
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Equivalent to the completion of the twelfth grade.
- Do I have to take an examination before applying?
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Yes. Submit your scores for the POST Dispatcher Test and/or the CritiCall Exam with your application. If you have not taken the POST Written Dispatch Test or the CritiCall Examination, please visit https://theacademy.ca.gov/tests/ to register.
- Do I need to go to the POST Dispatcher Academy before I apply?
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No. If hired, we will send you to the POST Dispatcher Academy.
- Can I apply without taking the CritiCall or POST Dispatcher Exam?
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No. Your application will be rejected without the required attached documents.
- Where do I sign up for the POST Dispatcher Test and/or the Criticall Exam?
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If you have not taken the POST Written Dispatch Test or the CritiCall Examination, please visit https://theacademy.ca.gov/tests/ to register.
- How do I prepare for the dispatcher CritiCall exam?
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Please review this reference document to learn more about how to prepare for the examination.
- What would be the minimum preferred scores for CritiCall Exam and/or the POST Dispatcher Test?
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- CritiCall Exam: Pass
- POST Dispatcher Test: 48 or higher
- Where and when do I apply?
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If you meet the minimum requirements, visit our recruiting page for current job openings.
- What are the minimum requirements to apply for Dispatcher?
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Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
A typical way to obtain the knowledge and abilities would be:
- Equivalent to completion of the twelfth grade.
- Entry level candidates must pass the CritiCall exam or POST Dispatcher Test.
- Must pass a background investigation.
- Must meet all department, medical, physical, and psychological standards.
- Some telephone or dispatch experience is highly desirable.
If you have not taken the POST Written Dispatch Test or the CritiCall Examination, please visit https://theacademy.ca.gov/tests/ to register.
- What are the minimum requirements to apply as a lateral Dispatcher?
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Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.
For lateral Dispatcher applicants, a typical way to obtain the knowledge and abilities for the position would be:
- One year of public safety dispatch experience comparable to that of an entry level Dispatcher in the City of San Mateo.
- Equivalent to completion of the twelfth grade.
- Is being bilingual a plus?
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Yes! We also offer a pay incentive for those who qualify.
- Do I have to live in San Mateo to apply?
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No. If you don’t live in San Mateo, you should consider it. The city of San Mateo is a great place to live, work, and play. We also have a great school system if you are raising children.
- What are the milestones in the hiring process for dispatchers and records specialists?
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- Initial Department Interview
- Background Investigation
- Interview with Police Technical Services Administrator
- Conditional Offer
- Polygraph Examination
- Psychological Evaluation
- Medical Evaluation
- Internal Hiring Panel Evaluation
- Police Chief’s Interview
- How should I prepare for a background investigation?
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Preparing for a background investigation involves ensuring that your personal, educational, and employment history are accurate and consistent, as well as demonstrating your suitability for the role. By being prepared, honest, and cooperative, you can increase your chances of successfully passing a background investigation.
Here are some things you should consider:
- Gather Documentation: Collect important documents such as identification, passport, social security card, birth certificate, all certified school transcripts, and any relevant diplomas or certificates.
- Review Your Application: Go through your application thoroughly to ensure that all information provided is accurate and up-to-date.
- Employment History: Have a detailed list of your past employment history, including dates of employment, job titles, duties, and contact information for supervisors.
- Education History: Gather transcripts from high school, college, or any other educational institutions you attended.
- Be Honest: Background investigators value honesty above all else. Be forthcoming about your past experiences, including any past legal issues or employment terminations.
- Review Civil/Criminal Record: Check your own civil/criminal record to ensure accuracy. If you have any past legal issues, be prepared to discuss them honestly and provide any necessary documentation.
- Professional References: Prepare a list of professional references who can speak to your character and work ethic. Ensure you have all of their contact information readily available.
- Review Credit History: We conduct a credit check as part of the background investigation. Review your credit report for accuracy and address any discrepancies.
- Military Service Record (if applicable): If you served in the military, have your DD-214 form available.
- Residential History: Provide a list of your previous addresses for a specified period, usually the past five to ten years.
- Financial Information: Prepare to provide information about your financial status, including any outstanding debts or bankruptcies.
- Drug Usage History: Be honest about any past or current drug use, as this is typically scrutinized during the background investigation. All information you provide is subject to verification through medical examination, polygraph, and psychiatric evaluation.
- Prepare for Interviews: Be prepared for interviews with background investigators. They may ask about your personal history, employment history, education, and any legal or financial issues.
- Be Prepared to Explain Gaps: If there are any gaps in your employment or education history, be prepared to explain them. This could include periods of unemployment or time spent traveling.
- Review Social Media: Background investigators may review your social media accounts. Ensure that your online presence reflects positively on you and remove any potentially inappropriate content.
- Stay Positive: Background investigations can be thorough and may take some time to complete. Stay patient and cooperative throughout the process.
- How long does a background investigation take?
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Background investigations can be complex, so it depends on the applicant’s history. They typically take two to four months.
- What are possible disqualifiers for dispatcher and records specialist applicants?
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No amount of standard-setting will eliminate the need to make case by-case judgments based on specific facts presented by each candidate’s background. Rarely is one fact a sufficient basis for disqualifying an individual; rather, it is generally necessary to investigate the circumstances surrounding each fact in order to make an educated determination of the candidate’s suitability, taking into consideration such factors as:
- The patterns of past behavior and specific combinations of fact and circumstances.
- The consequences if past undesirable behavior occurs again or becomes generally known.
- The likelihood of recurrence of the undesirable behavior
- The relevance of the past behavior to the job demands and requirements.
- The length of time between the particular undesirable act and the application for employment, with consideration given to the intervening behavior of the candidate.
- Positive attributes and/or behaviors that may mitigate past behaviors.
- The legal rights of the candidate.
- What will disqualify an applicant during a background investigation?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. Bottom line, be honest from the start. In dealing with legal issues, we take into consideration the seriousness of the offense, the age of the candidate at the time of the offense, how recently the offense occurred, the career path of the candidate at the time of the offense, any mitigating circumstances, and the impact, if any, upon the candidate’s potential credibility as a witness in a court of law.
- I have been arrested before. Does this disqualify me?
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It depends. We recommend you disclose the arrest and adjudication for evaluation.
- Will debt and bad credit disqualify an applicant during the background investigation?
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Although this is an important area of investigation, the evaluation of a candidate’s behavior regarding the handling of finances is careful and judicious. It is critically important for the background investigator to understand the full circumstances surrounding any apparently negative financial information. Commission Regulations 1953(e)(11) and 1959(e)(10) require that a credit check be performed, “to determine the candidate’s credit standing with lenders, as an indication of the candidate’s dependability and integrity.”
- If my juvenile background is sealed, will my history affect recruitment?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. It is important to underscore that a sealing or expungement usually does not relieve the applicant from providing information about the underlying conduct that led to such a sealed or expunged record. One possible exception might be an arrest/conviction expunged by a court pursuant to PC §851.8, in which case the court made a factual finding of innocence, as there is no underlying conduct to disclose.
- Are drugs or excessive alcohol use disqualifiers?
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Applicants seeking employment are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes.
- What is the base salary range for dispatchers, not including qualifying incentives?
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Effective January 5, 2025, the annual base salary for Dispatchers ranges from $102,888 - $122,615 per year. This does not include eligibility based incentives such as bilingual pay, communications training officer, shift differential pay, education incentive, and uniform allowance.
POA Contractual Raises
January 22, 2024: Four percent (4%), plus an additional one percent (1%) for community-based training.
January 5, 2025: Three percent (3%), plus an additional one percent (1%) for community-based training.
January 4, 2026: Three percent (3%), plus an additional one percent (2%) for community-based training.For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- What incentives do you have if applicable?
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The Police Officers’ Association negotiated the following eligibility based incentives for dispatchers:
- Education Incentive (1% to 2.5%)
- Shift Differential (5%)
- Bilingual ($138.46 biweekly)
- Uniform Allowance ($8 biweekly)
- Training Officer (8%)
- City pays $550/month toward PORAC Retiree Medical Trust account.
- City pays 0.75% of base salary to an IRS 401(a) Deferred Compensation Plan
- 14 paid holidays in addition to vacation and sick leave hours
- $50,000 Life Insurance & $10,000 Accidental Death & Dismemberment Insurance
- On-Duty Work Out
- Free fitness classes through the City of San Mateo Parks and Recreation Department
For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- What type of work schedule do your dispatchers have?
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Dispatchers currently work on one of the following two teams:
- Team 1: Thursday, Friday, Saturday, and every other Wednesday.
- Team 2: Sunday, Monday, Tuesday, and every other Wednesday.
Current Shifts
- Day Shift: 6:00 a.m. – 6:00 p.m.
- Swing Shift: 12:00 p.m. – 12:00 a.m.
- Night Shift: 6:00 p.m. – 6:00 a.m.
- Do you offer a pension?
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We absolutely do! The California Public Employees' Retirement System (CalPERS) is an agency in the California executive branch that "manages pension and health benefits for more than 1.5 million California public employees, retirees, and their families".
Retirement Benefit Plans
- 2% at 55 with single highest year compensation for "classic" members hired before December 9, 2012.
- 2% at 55 with highest average annual pensionable compensation earned during 36 consecutive months of service for "classic" members hired on or after December 9, 2012.
- 2% at 62 with highest average annual pensionable compensation earned during 36 consecutive months of service for "new" members hired on or after January 1, 2013.
- Dispatchers also participate in the Social Security Program.
For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- How much do I contribute into the CalPERS pension?
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As with most Cities, merit employees share in the cost of their CalPERS retirement pension benefit. The amount you will pay is based on whether you are a “classic” or a “new PEPRA” member, and whether you are a “safety” or “miscellaneous” (non-safety) employee. CalPERS determines the normal cost for each plan for the City using a complex mix of demographic and economic assumptions for that member group. The normal cost for each plan changes each year.
- 8.34% Classic Miscellaneous Member
- 7.50% New/PEPRA Miscellaneous Member
- 15.39% Classic Safety Member (14.0% maximum for Police Sergeants and Officers)
- 12.25% New/PEPRA Safety Member
- Is there lifetime medical for dispatchers?
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The City of San Mateo contributes $550 per month into the PORAC Retiree Medical Trust account for members of the Police Officers’ Association; this includes dispatchers.
For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- What medical benefits are available?
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Medical Insurance
The City offers several health insurance plans for employees. One of these plans includes Kaiser HMO. If you choose Kaiser HMO, the City pays 100% of coverage for single coverage and 90% for family coverage. The City's maximum contribution toward health insurance is $160.Dental Insurance
This is fully City paid. 100/80/80 basic plan with a $15 annual deductible and a $3,000 annual maximum payment. The lifetime orthodontic benefit is 50% to a lifetime maximum of $2,000.Vision Insurance
Fully City paid vision coverage with a $25 copayment.For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- How many vacation, and sick time hours would I receive?
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The City offers two different leave programs: Vacation/Sick Leave or the Annual Leave Program. For the Vacation/Sick Leave Program, you get 88 to 200 hours of annual vacation depending on years of service, 14 paid holidays per year, and 96 sick hours per year (3.7 hours biweekly). For the Annual Leave Program, you get 136 to 248 hours of paid leave depending on years of service. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- Are there housing programs for dispatchers?
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The City of San Mateo created barracks for employees. We have sleeping quarters at headquarters and the substation for employees to refresh themselves between shifts or before their commute home. Additionally, you can learn more about affordable housing in San Mateo County here. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).
- Is there a lateral dispatcher testing timeline to avoid multiple trips to San Mateo, California?
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Yes. We work with laterals to ensure a streamlined process.
- Can you tell me more about the exclusive hiring bonus for dispatchers who qualify?
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We currently have two different lateral dispatcher incentives. One is for merit (full-time) and the other is for per diem (part-time).
Merit Lateral Dispatcher Hiring Bonus
- $15,000 hiring bonus over a 3-year timeline.
- 40 hours of vacation time upon completion of training.
Merit Lateral Dispatcher Requirements
- Be an active law enforcement dispatcher.
- Possess a Basic Dispatch Certificate from the California Commission on Peace Officer Standards and Training (POST).
- Have at least two years of full-time experience as a California law enforcement dispatcher.
- Attach a résumé to your application packet.
Per Diem Lateral Dispatcher Hiring Bonus
- $3,000 hiring bonus after working 500 hours within two years.
Per Diem Lateral Dispatcher Requirements
- Possess a Basic Dispatch Certificate from the California Commission on Peace Officer Standards and Training (POST).
- Have at least two years of full-time experience as a California law enforcement dispatcher.
- Attach a résumé to your application packet.
- Are there other lateral incentives?
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Yes. Laterals typically start at a higher step.
- I’m a dispatcher in another state. Can I apply as a lateral?
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Out of state dispatchers may apply as laterals, they must have completed a POST certified training program comparable to California POST standards. This will be evaluated on a case by case basis.
Don't see your question? Email us at JOINSMPD@cityofsanmateo.org.