FAQs • San Mateo • CivicEngage

▼
Accessory Dwelling Units

1. What is an Accessory Dwelling Unit (ADU)?

An Accessory Dwelling Unit (ADU), also known as in-law units, second units, cottages, or granny units, is a smaller living unit on a property that has a single-family residence.

An ADU is an attached or detached residential dwelling unit which provides independent living facilities for one or more persons, is accessory to the primary single-family residential dwelling unit, and includes permanent provisions for living, sleeping, eating, cooking facilities, and sanitation on the same parcel as the primary residential dwelling unit.

2. What is a Junior Accessory Dwelling Unit (JADU)?: A JADU is an additional, independent living unit created through the conversion of an existing bedroom in a single-family dwelling.

3. Is an accessory dwelling unit the same as an accessory building?: No. An accessory dwelling unit is habitable, while an accessory building is not (i.e. shed, covered porch, etc.). However, accessory buildings have the potential to be converted into an ADU, if it conforms to current ADU code requirements.

4. Where can I put an ADU on my property?: ADUs can be detached, attached or within the primary residence. Most ADUs are converted from existing storage or garage space.

5. How many ADUs can I add to my property?: In the City of San Mateo, one ADU or JADU is allowed per parcel.

6. Can I use my ADU for short-term rentals?: ADUs cannot be rented for less than 30 consecutive days.

7. Can I Sell my ADU?: No. The property owner must record a deed restriction with the city of San Mateo restricting the sale of an ADU from the primary dwelling.

8. What are the requirements for an ADU/JADU?: The Accessory Dwelling Unit Code (Section 27.19 Articles 1 and 2) of the City of San Mateo Zoning Ordinance, establishes the development regulations and other criteria that must be met to construct any type of ADU/JADU. See: See ADU/JADU Requirements.

9. Do I need to provide parking for my ADU?: No, if the ADU meets exemptions from parking requirements (living within a ½ mile of transit stop, etc. SMMC 27.19.50 (k/5)). Remember, you can always contact the City Planning department to help your project conform to the SMMC code.

10. Will the ADU count towards the density/floor area ratio of my property?: Yes. Any covered structure is counted as floor area (i.e. sheds, covered porches, etc.).

11. Is the ADU required to have fire sprinklers?: Yes, depending on the type of ADU. Please contact the SMC Fire Department at fire@smcfire.org or (650) 522-7900

12. Is a Building Permit required for an ADU/JADU?: Yes, for both ADU and JADU.

13. Is a Discretionary Permit required for an ADU/JADU?: They are required for ADUs, but not JADUs.

14. Will my property taxes increase with an Accessory Dwelling Unit?: Property taxes are assessed by the County of San Mateo Assessor’s Office. Like other development projects in the City, the County collects information from the City when building permits are issued to a property. Please contact the County Assessor’s Office for more information about how the information is used.

15. What if I currently have an unregistered ADU?: An unregistered ADU cannot be registered until it fulfills current ADU city standards in the SMCC code i.e. parking, setbacks, facility standards etc. Unregistered ADUs are subject to code enforcement.

16. How do I know if my garage was built legally?: Check with the Building Division to see if your property has past building permits for a garage. If none are found, you will need to conform to the SMMC Building and Planning code and then apply for a garage permit with the Building Division.

17. Can the City help me find a licensed professional? (i.e. architect, contractor, engineer, designer, etc.): The City of San Mateo recommends using the Peninsula Builders Exchange Construction Finder or call 650-591-4486.

18. If I have questions about the ADU Code Ordinance what can I do?

You may contact our Planning and Building staff by email, phone, or by visiting our counter for further questions on your project.

General Zoning Inquiries:

Email: planning@cityofsanmateo.org

Call Planner on Duty: (650) 522-7212

Planning Counter Hours: Monday, Wednesday, Thursday, Friday 8:00am - 4:45pm and Tuesday 12:30pm - 4:45pm

Building Permit Application and Fee Inquiries:

Building Counter Line: (650) 522-7172

Building Code Consultation (Building Plan Checker) Hours: Monday through Friday 9:30am - 11:30am

Fire Prevention Inquiries:

Justin Ho: (650) 522-7940

Fire Code Consultation Hours: Monday through Friday 9:30am-11:30am

Parks and Recreation Inquiries:

Call (650) 522-7400

Heritage Tree Preservation Inquiries:

Call (650) 522-7420

▼
Building Inspections

Show All Answers

1. What is the Building Inspection Division?: The Building Inspection Division is the service area within the Community Development Department that is charged with enforcing the City of San Mateo building and related technical codes. These codes contain the minimum standards to safeguard life, health, property and public welfare. These codes also regulate the design, repair, maintenance, construction, alteration, moving or demolition of buildings in order to ensure the safe use of such buildings.

2. What services does the Building Inspection Division provide?

1. Inspection services - to ensure that new construction or alterations to existing structures or buildings are being performed in a manner that complies with the minimum standards set forth in the building and related technical codes.

2. Plan review services...of construction documents including plans, engineering data, energy conservation reports, fire sprinkler and fire alarm plans for compliance with applicable codes and ordinances.

3. Permit issuances...for building, plumbing, electrical, mechanical, fire sprinkler and fire alarm construction, alteration or installation work.

Other services provided by the Building Inspection Division include off hour inspections, time extensions for building permits, inspection of fire sprinkler systems for one and two family dwellings, code interpretation consultation, and inspections of daycare facilities located in single family dwellings for 14 or fewer children.

3. How do I schedule an inspection?

The Citizen Self-Service (CSS) Portal let’s you search records by address, date range, permit number, or parcel number – you can also use the interactive map search feature. You no longer need to call or come into City Hall during business hours to request inspections or look up current and past records – everything’s online and available to you 24/7 from any electronic device.

More...

4. What are the hours of construction?: Hours of Construction*:

Monday - Friday: 7:00am - 7:00pm
Saturday: 9:00am. - 5:00pm.
Sunday and City Observed Holidays: 12:00pm - 4:00pm

*Work is to be performed during these hours only.

5. Can I request a special time for my inspection?: Inspections are performed in the time frame of morning or afternoon. Morning inspections take place between the time frame of 9:00am and 12:00 noon. Afternoon inspections are performed between 12:30pm and 5:00pm. There are no special times that can be requested other than between those hours.

6. What is the waiting time for an inspection?: Inspectors will be at the job site for the inspection 24 hours from the time you called to schedule the inspection. *Calls received after 4:30pm will be scheduled for the next business day. To receive a morning inspection you need to request your inspection before 12:00 noon. Any calls received after will be scheduled for the afternoon.

7. How do I cancel an inspection?: To cancel or reschedule an inspection, please call: (650) 522-7172.

8. At what stage do I need to call for an inspection?

The following is a summary of typical inspections and the stage when the inspection should be scheduled. Each project will require the inspections relative to the work that is being done.

Foundation: A foundation inspection shall be scheduled when the trenches are excavated, forms and steel reinforcing bars are in place, but prior to concrete being poured.

Under Floor: An inspection shall be scheduled after all under floor framing, plumbing, electrical, and mechanical is complete and before insulation and the sub-floor is installed.

Roof Nail: A roof nail inspection is required after the roofing deck is installed and before applying any roofing materials.

Exterior Shear Nail: A shear nail inspection is required after the shear walls are installed and before any exterior protection in applied.

Fire Inspection: A residential fire sprinkler system inspection is required for piping, hangers and sprinkler location before the rough framing inspection.

Rough Frame: The rough framing inspection shall be scheduled after the roof and walls are weather tight. All rough framing, rough electrical, rough plumbing, and rough mechanical shall be completed prior to the inspection. Also, if automatic fire sprinklers are installed, a fire inspection shall be completed prior to a rough framing inspection.

Electrical: A rough electrical inspection shall be scheduled after all the electrical wiring is run and before the receptacles are installed. If a rough framing inspection is required, the electrical system will be inspected at that time. After all the work is completed, a final inspection shall be scheduled and the electrical fixtures and receptacles will be inspected.

Plumbing:
• Under floor plumbing: When all under floor work is installed, at under floor inspection. Drainage systems shall be tested and inspected while under 10 foot headwater test and water piping shall be tested under working pressure.
• Rough plumbing: A rough plumbing inspection shall be scheduled after all the plumbing systems (drainage, vents, water and gas piping) are completed. If a rough framing inspection is required, the plumbing system will be inspected at that time. Drainage and vent systems shall be tested and inspected while under 10 foot headwater and water piping shall be tested under working pressure.
• Main Sewer Line: The main sewer line and its connection to the public sewer shall be scheduled for a water test inspection.
• Gas Lines: All gas lines and systems require an inspection before connections are made to the supply lines. If a rough framing inspection is required, the inspection for the gas line shall be inspected along with the rough frame. For the inspection, the installer shall supply equipment to conduct an air pressure test of ten pounds for 15 minutes to be verified by the Building Inspector.

Mechanical:
• Under floor inspection: An inspection is required for under floor ducts or vents. If an under floor inspection is required, the mechanical ducts and vents will be inspected at that time.
• Rough mechanical: A rough mechanical inspection shall be scheduled after the mechanical system, heat ducts, exhaust and vent ducts are installed. If a rough framing inspection is required, the inspection for the mechanical system shall be inspected along with the rough frame

Lath and Plaster: An inspection shall be scheduled to inspect the attachment (screwing or nailing) of all firewalls and water-resistant wallboard. An inspection shall also be scheduled to inspect the attachment for all exterior lath.
• Insulation: All required insulation shall be inspected after installation and before the material is covered.

Final Inspection: When all work is completed a final inspection shall be scheduled prior to occupancy or use of the area. If automatic fire sprinklers were installed, a final inspection from the Fire Inspector shall be scheduled and approved prior to scheduling the final Building inspection.

9. When will I need a special Inspection?

If a special inspection for certain work is required of your project, the property owner must employ a special inspector who is certified by the Building Official to perform the special inspections required for your project. Special inspections are in addition to those inspections performed of the Building Inspection Division.

The Property owner must supply the Building Official with a "notice of final inspection" by the special inspection agency before your job can be "finalized" by the City Building Inspector.

If you have any questions about the special inspection requirements you should contact the plan checker assigned to your project. Field problems with special inspection should be brought to the attention of you City Building Inspector.

10. When do I need a Certificate Of Occupancy?

A certificate of occupancy is required for all:

New buildings
Changes in occupancy classifications
Changes in number of dwelling units
For a tenant improvement when it is the first tenant to develop a new commercial space

11. When would I need a Temporary Certificate Of Occupancy?: A Temporary Certificate of Occupancy (TCO) is normally issued to property owners who would like to occupy their property before all work required under a building permit has been completed. Provided that all life safety items and that no substantial hazards exist and all other city departments having conditions attached to the project agree, a Temporary Certificate of Occupancy may be issued when only "finish work" remains.

12. What types of complaints does the Building Inspection Division handle?: The Building Inspection Division investigates the following types of complaints:
-Construction or alteration work in progress without a valid permit
-Unauthorized changes of occupancy and unauthorized changes of use in a non-residential property.
-Construction work in violation of "hours of work" ordinance. Upon verification that a complaint concerning violations of City of San Mateo Municipal Codes has or is occurring, a building inspector may issue a "notice of correction/stop work order" that will:
a) Identify the violation
b) Provide instructions as to what actions are required to correct the violation

13. How do I comply with a "Notice of Correction/Stop Work Order"?: You will be advised by a staff member of the actions needed to correct violations.

14. How do I schedule a Residential Fire Sprinkler Inspection?: Please call the San Mateo Consolidated Fire District at 650-522-7940.

15. How do I schedule an inspection for a fire permit (other than Residential Fire Sprinklers)?: Please call the San Mateo Consolidated Fire District at 650-522-7940.

▼
Building Permits

Show All Answers

1. Why do I need a permit?: The purpose of a building permit is to control the type of construction and use of property. Building permits are based on the California Building Codes, adopted to protect health, general welfare, and the investment in property. Evidence of a building permit is often necessary to obtain financing.
Many permits also require review by the Planning Division. The Planning Division reviews the height, size, and occupancy type of your project, as well as neighborhood concerns.

2. When is a permit required?: A permit is required for any construction, repair, improvement, modification, or demolition.

3. What is exempt from a permit?: A building permit is not required for the following:
1. One-story detached accessory buildings where the floor area does not exceed 120 square feet.
2. Rear fences not over seven feet. Front fences not over three feet.
3. Oil derricks.
4. Movable cases, counters and partitions not over five feet nine inches.
5. Retaining walls that are not over four feet (1, 219 mm) in height measure from the bottom of the footing to the top of the wall, unless supporting a surcharge or impounding Class I, II, or IIIA liquids.
6. Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons and the ratio of height to diameter or width does not exceed 2:1.
7. Platforms and decks not more than 18 inches above grade.
8. Painting, papering, and similar finish work.
9. Temporary motion picture, television and theater stage sets and scenery.
10. Window awnings supported by an exterior wall of Group R, Division 3, and Group U occupancies when projecting not more than 54 inches.
11. Prefabricated swimming pools not exceeding 5,000 gallons and in which the pool walls are entirely above the adjacent grade.

4. How do I obtain a building permit?: Visit the Building Division website for the most current hours information and access to additional resources to obtain a permit.

5. What is the permit process?: Submit the completed application forms along with the appropriate fee. The plans are then reviewed by a Building Plan Checker. Once approved by all Divisions/Departments, a permit is issued. A building permit issued while you wait is called and "Over the Counter Permit". Types of work that can be done over the counter are: - Existing bathroom and kitchen remodels - Repair of existing stucco or siding - Most types of termite repair work - Exterior stair repair - Roof sheathing repair - Replacement of existing windows

6. When are building plans required?

Plans are required for any addition, alteration or construction of a new structure (Structural and Non-Structural). Some projects that require plan submittals are:
- Removing all or part of a wall
- Skylight
- Changing garage parking or storage areas to a recreation room, play room, or bedroom
- Any addition to the building or property such as adding a deck in the rear yard, constructing a new addition, or adding a new story. Also, building a new deck or enlarging an existing one, when the deck surface is more then 18 inches above the ground. (Check with the zoning codes to see if restrictions apply)
- Changing the number of dwelling units
- For a building permit application that requires plans:
- Submit a minimum of four sets
- Draw to a uniform scale (1/8" = 1 ft. or 1/4" = 1 ft).
- Paper size no less than (11" x 17")
- Draw in a manner so that they can be microfilmed
- Plans must show location, nature and extent of the existing and proposed work.
- Show, in detail, how they conform to the provisions of the code and all other laws and regulations.
- If submitting structural plans, two sets must be submitted, wet stamped and signed by a professional engineer or architect.

A complete plan should illustrate the following items:
- Building location and relationship to the street, sidewalk, property lines and other items on or near the property.
- Distance(s) between the house walls and the front, back, and side lot lines.
- Exterior elevations illustrating the addition or the change being made.
- Plans for each floor being remodeled or added to show both the existing and proposed work.
- Type and size of all building materials to be used. Show connections/attachments.
- Structural drawings and calculations if required.
- Title 24 Part 6 Energy Calculation for new living areas.

Information and forms that have been glued, pasted or taped onto plans are not acceptable, nor is "white-out" allowed on permit drawings.

7. How does the plan check process work?

Prior to getting a permit you might be required to submit your plans for plan check. Submit a minimum of four sets of plans, pay a Plan Check fee that is based on the construction valuation of the proposed project. Allow up to 20 working days for review.

If any department has comments on your project they will issue a correction notice which will be faxed or mailed to the individual who submitted the plans. The applicant should make the corresponding corrections on a new set of plans and re-submit the plans. The plans are put back into the routing system and reviewed a second time.

Once the plans are approved by all departments, we will package your permit for issuance and call the applicant to come pick up the permit. Only the contractor or the homeowner may pull the permit at this time. An agent for the owner or contractor must have a letter from the owner stating that the agent has been given permission to pull the permit.

A Building Permit fee is paid at the time the permit is picked up. This fee is based on the construction valuation and any plumbing, mechanical, or electrical work being done.

8. How do I get my plans checked or reviewed?: To have a plan check consultation you need to speak with a Building Plan Checker. Plan check hours for consultation are Monday through Friday, 9:30am to 11:30am. If you have any problems with these times, make an appointment for a plan check outside of the plan check hours by contacting the Building Division at (650) 522-7172.

9. Do I need an Engineer or Architect?: The California Architect and Engineer Practice Act identifies the types of work that must be prepared and designed by an Architect or Engineer. Even if not required, you may choose to hire one for your project. Owner, contractors, and/or designers can prepare and sign plans for remodeling work or new construction of a single family dwelling of wood frame construction not more than two stories in height with spans between bearing walls not exceeding 25 ft.
However, special structural components such as engineered foundation or shear walls, retaining walls over four feet high, underpinning, rigid frames, structural steel or reinforced concrete or wood trusses, glu-laminated beams, columns and arches shall be designed and signed by a licensed architect, civil engineer or structural engineer.

10. May I do the work myself?: Yes, you can do the work on your own residence. You may also hire another person or a contractor to do the work on your own home. Contractors must be licensed and maintain the proper insurance and business license. State law requires workers' compensation insurance be provided for all workers, so be sure you or the contractor can provide workers' compensation insurance.

11. How do I know which materials are approved for construction?: Some products commonly used in home remodeling projects require prior approval by the Building Division, or listed by a nationally recognized independent agency. Some of the listing agencies are Underwriters Laboratories (UL), American Gas Association (AGA), and the International Conference of Building Officials (ICBO). Some agency listings include prefabricated fireplaces and stoves, furnaces and heaters insulation, etc. When you have identified a specific brand and model you want to install, check with the Building Division to see if it has been approved for use in the City of San Mateo.

12. What is an "Over-The-Counter" Mechanical Permit: Some permit applications for mechanical work can be approved over-the-counter. Examples include:
- Installation of a new furnace in the same location or replacement of an existing furnace.
- Installation of any listed appliance in strict accordance with manufacturer's instructions for residential single family dwellings.
- Minor addition of fan fixtures, ventilation units, or replacement of ducts or mechanical units within a residential single family dwelling.

13. What is an "Over-The-Counter" Plumbing Permit?: Some permit applications for plumbing work can be approved over-the-counter. Examples include:
- Replacement of residential water heaters.
- Sewer replacement/repairs to residential dwellings, (note: work being done in the public right-of-way requires an encroachment permit issued by the Department of Public Works).
- Residential gas piping repairs/replacements.
- Replace/repair water piping in residential dwellings.
- Replace/repair drains or vents in residential dwellings.
- The installation of residential lawn sprinklers.

14. What is an "Over-The-Counter" Electrical Permit?: Some permit applications for electrical work can be approved over-the-counter. Examples include:
- Residential electrical service upgrade.
- Installation/Replacement of receptacles, switches, lighting outlets, or lighting fixtures.
- Temporary power poles.

15. Are there any recycling or waste reduction requirements associated when applying for a building permit?: The Green Building Code requires a construction and waste management form to be completed prior to permit issuance and a minimum of 65% of nonhazardous construction and demolition waste to be recycled. The City of San Mateo holds a deposit until the end of the project. When the recycling receipts are turned in and it is verified that 65% or more was recycled, a reimbursement will be issued.
More Information

▼
Child Protective Ordinance

Show All Answers

1. Which organizations are covered by the ordinance?: All incorporated non-profits with which children in the City of San Mateo are included; exceptions are public and private schools, medical facilities, religious organizations (except for employees and volunteers involved in a primarily sports related recreation program), and any other licensed organizations that are already required to conduct a criminal background check.

2. Which employees are subject to fingerprinting under the ordinance?: All employees who have "supervisory or disciplinary" authority over children, as defined within the ordinance, are required to take part in a criminal background check.

3. How does an organization know which employees are in a "supervisory or disciplinary" position?: The Department of Justice (DOJ) makes the final determination of which positions have "supervisory or disciplinary" authority based on the description that the non-profit offers of the position in the application to obtain a criminal background record. Once the non-profit demonstrates that a position has "supervisory or disciplinary power over a minor", the DOJ should fulfill their request for background information.

4. Can our organization use a volunteer screening company such as Volunteer Select?: No. A variety of employers and other volunteer organizations may rely upon these commercial services for background information and employee screening utilizing social security numbers or other personal identifying information, but what they do not do is bio-confirmation required for criminal background per the City's ordinance. So in order to comply with the ordinance, background checks must be completed using fingerprints.

5. Which volunteers are subject to the fingerprinting?: Only those volunteers who in the normal course of their volunteer duties are expected to be alone with one or more children without another adult are required to participate in the background check. If it is expected that there will always be two adults present with one or more children, then those volunteers are not subject to the fingerprinting requirement of the ordinance. Also, if an adult becomes unexpectedly alone with a child due to an emergency or illness, that adult would not need to get fingerprinted.

6. Which employees and volunteers should attend the two hours of training on child abuse?: Regardless of exempt status in relation to fingerprints, all volunteers and all employees who will be working with children are required to attend at least two hours of training on child abuse every two years. The non-profit organization is responsible for deciding what type of child abuse training is appropriate for their employees and volunteers.

7. If a coach attended a two-hour training session with the National Little League, does he/she also have to participate in a training as a Girl Scout leader?: Not to fulfill the requirements of this ordinance. Organizations may have their own policies and procedures that may require additional training.

8. How does a Little League coach or other adult prove she/he attended a two-hour training session?: Upon request, the City provides non-profit organizations with Certificate of Training cards that are to be provided to individuals upon completion of the appropriate training. This card can be accepted by other organizations to meet the ordinance.

9. If one adult is 35 yards away from the other adult while they are jointly coaching football practice instead of the 30 required by the ordinance, do they both need to be fingerprinted?: Organizations need to use their best judgment on questions like this one. The 30 yard distance provision is intended to ensure that the two adults are sharing supervisory authority and can easily watch how one another interacts with the children. If the two adults are so far apart that they can't look out for each other, then they should both be fingerprinted. However, if they are within a reasonable distance of each other and are able to supervise each others actions, then they do not need to adhere to the fingerprinting requirement of the ordinance.

10. What does an organization do with an individual's criminal background record once they receive it?: The Department of Justice provides some guidance on what to do with criminal records in the application form enclosed in this packet. A non-profit must keep the information obtained confidential and filed away in a locked cabinet. They cannot share criminal background information with anyone, not even other non-profits who would like to work with that same volunteer. Currently, there is no way to share criminal background information with different agencies.

11. What types of criminal history will the background check reveal?: The criminal records check through the Department of Justice reveals violent personal crimes, which includes most sex offenses and crimes against children. Violent crime convictions where a gun was used will be revealed for up to 10 years. Drug crimes will also be reported, but only if there are three or more felonies or misdemeanor convictions on a person's record. For additional questions, revisions, updates, or clarification, contact the Department of Justice.

12. Who decides whether or not to utilize an employee or volunteer based on the results of a criminal background check?: The non-profit organization decides whether or not they want to hire someone based on the results of their background check. The ordinance does not require that anyone be screened out due to the results of their background check.

13. What is Megan's Law and why is it mentioned in the ordinance?: An act of the California State Legislature, commonly referred to as Megan’s Law, gives law enforcement personnel greater freedom to distribute information on registered sex offenders. Starting July 1997, any individual can go to the Police Department and determine if a person is among California’s 57,000 registered sex offenders. The option to use Megan’s Law has been added into the ordinance so that in the future the City can take full advantage of the information this legislation provides.

14. How does my organization demonstrate compliance with the ordinance to the City of San Mateo?: Each year all non-profit organizations subject to the ordinance will be required to submit in writing a Certificate of Compliance not later than August 1. The form should be submitted with the renewal of the agency non-profit business tax certificate each year.

15. What happens if my organization does not comply?: There are two measures of enforcement for non-compliance, as specified in the ordinance. First, the organization will not be allowed to reserve any public facility, which includes parks, fields, meeting rooms, etc. Secondly, the agency could be subject to a monetary civil penalty of $100 per non-fingerprinted or non-trained employee volunteer.

▼
City Attorney's Office

Show All Answers

1. Where can I find the San Mateo Municipal Code?: The city’s code may be found on the San Mateo City Charter and Municipal Code website.
San Mateo City Charter and Municipal Code

2. I am a resident of San Mateo. Can the City Attorney help me with my legal problem?: No, the City Attorney’s Office may only provide advice and representation to the city and its officials and employees. Residents in need of legal assistance may contact San Mateo County Bar Association Lawyer Referral Service at 650-369-4149 (for either English or Spanish.)
San Mateo County Bar Association Lawyer Referral S

3. How do I request public records from the City of San Mateo?: Requests for public records may be submitted online through our Public Records Request Portal. Public Records Request Portal

▼
City Clerk

Show All Answers

1. Where do I get a birth or death certificate or a marriage license?: Birth, death, and marriage certificates and marriage licenses are issued by the County of San Mateo. Please contact the County Clerk's Office at (650) 363-4000 or see their website for more information about obtaining a certificate. San Mateo County Clerk's Office, 555 County Center, First Floor, Redwood City, CA 94063-1665

2. When will the City Council agenda be ready?

Agendas are posted by the end of the day on the Thursday before each City Council meeting.

Council Agendas & Minutes

3. How can I find out what's on the City Council agenda?: Agendas are posted by the end of the day on the Thursday before each City Council meeting. You can also subscribe for agenda updates by email.

4. Where can I find City Council meeting minutes?: City Council meeting minutes are available on our Council agendas and minutes page. Minutes are listed after the agenda items for each meeting.

5. What Commissions and Boards does the City have? How do I become a member of a Commission or Board?

All of the City Commissions and Boards are listed here, along with information about current vacancies and how to apply. Community residents interested in serving on a board or commission may obtain an application online. Commissioners and board members are selected by the full City Council through a competitive process.

Also See:

Current commission vacancies and more information about how to apply.
Sign up for email updates for any boards or commission meeting agenda and be notified when new vacancies become available.

6. Where can I obtain a Business License?

The City’s Finance Department processes all business tax certificates (i.e., business licenses). More information is available at www.cityofsanmateo.org/304/Business-License

7. How do I register to vote?: Voter registration information is available through the San Mateo County Election website or http://registertovote.ca.gov. The San Mateo City Clerk’s Department provides voter registration forms during office hours: Monday through Friday, 8:00am - 5:00pm. We can assist you in locating vote centers as Election Day approaches and on Election Day.
http://registertovote.ca.gov/

8. How do I file a claim against the City?: A claim must be filed with the City of San Mateo within six months of the incident. Completed forms can be e-mailed to claims@cityofsanmateo.org, mailed or hand-delivered to:
City Clerk, City of San Mateo, 330 West 20th Avenue, San Mateo, CA 94403. City Hall is closed from 12-1pm. Claim Against the City Form.
Claim Against the City Form

9. When is the next Statewide Election?: Go to the official election website for the County of San Mateo www.smcacre.org/elections or call (650) 312-5222 for up-to-date information. State-wide elections are held on even numbered years.

10. What is a public record?: The Public Records Act defines “public records” as “any writing containing information relating to the conduct of the public’s business prepared, owned, used, or retained by any state or local agency regardless of physical form or characteristics.” California Public Records Act

11. Where can I review Conflict of Interest Statements for elected officials and candidates for City Council?: All conflict of interest statements (Fair Political Practices Commission's Form 700) for candidates, elected officials, and select officers of the City are available our website.

12. Where can I find the Municipal Code?

The Municipal Code is a published compilation of City laws and their revisions organized according to subject matter (arranged by title, chapter and section). The Municipal Code is updated periodically as new ordinances are adopted by the City Council. The Municipal Code for the City of San Mateo is available online at: https://sanmateo.ca.us.open.law/

13. Where can I find the City Charter?: San Mateo’s City Charter is available online at: https://sanmateo.ca.us.open.law/ San Mateo is one of two cities in the county that is a charter city. The San Mateo City Charter formulates the basic rules for governing the city. The charter can be changed or additions made by amendments, which must be approved by a majority of the voters. San Mateo was incorporated as a city on September 4, 1894.
San Mateo’s City Charter

14. Where can I find more information about the Brown Act?: The Ralph M. Brown Act is codified in Government Code Section 54950 et seq. The entire Government Code is available online at leginfo.legislature.ca.gov.

15. Where can I find more information about the Political Reform Act?: The Political Reform Act is codified in Government Code Section 81000 et seq. The entire Government Code is available online at leginfo.legislature.ca.gov. Additional information about the Political Reform Act can be found on the Fair Political Practices Commission (FPPC) website at www.fppc.ca.gov

16. Where can I find more information about the Public Records Act?: The Public Records Act is codified in Government Code Section 6250 et seq. The entire Government Code is available online at leginfo.legislature.ca.gov. To submit a request to access any of the City's public records, go to the San Mateo Public Records Request Center www.cityofsanmateo.org/PublicRecords.

17. How do I submit a request to access public records from the City of San Mateo?: Go to the San Mateo Public Records Request Center www.cityofsanmateo.org/PublicRecords to submit your request for public records. Through our public records archive, you can also view the City's responses to other people's requests for public records.

▼
City Council

Show All Answers

1. How can I contact the Mayor or a member of the City Council?

Current phone numbers and email addresses for each of our City Council members are available on our website. To reach all City Council members you can email them at Citycouncil@cityofsanmateo.org

2. When, where and at what time are City Council meetings held?: The San Mateo City Council holds its regular meetings two times a month, on the 1st and 3rd Monday, at 7:00pm. These meetings are held in the Council Chambers at City Hall, 330 West 20th Avenue, San Mateo, CA 94403 and are open to the public. Meetings are occasionally moved to Tuesdays due to holidays. During the months of July, August and December, only one meeting is held during the month. The Council Meeting Calendar list all regular meetings.

3. How can I find out what's on the City Council agenda?: Agendas are posted by the end of the day on the Thursday before each City Council meeting. You can also subscribe for agenda updates by email.

4. Are the City Council meetings televised?: Yes, City Council meetings are televised live. You can watch meetings three ways:

1.Cable subscribers can watch meetings being televised on the following cable channels: Channel 26 (Wave) Channel 27 (Comcast) Channel 99 (ATT).
2.You can also watch online on the City's public meeting portal.
3. Via the City's YouTube channel.

5. Where can I find City Council meeting minutes?

City Council meeting minutes are available on our Agenda & Minutes Public Meeting Portal page. Meeting minutes prior to 2019 are on our Public Records Portal page.

If you need assistance contact the Clerk’s Office: (650) 522-7040 or clerk@cityofsanmateo.org

6. How do I get a copy of a City Council agenda report?

Agenda Reports are posted online in the agenda packet for each upcoming City Council meeting. Agenda reports prior to 2019 are available on our Public Records Portal page.

If you need assistance contact the Clerk’s Office: (650) 522-7040 or clerk@cityofsanmateo.org

7. How long do Council Members serve?: The five Council Members serve at large for four-year terms with a maximum of three consecutive terms.

8. How does the City Council operate?: San Mateo operates under a Council/Manager form of government. The Council as the legislative body, represents the entire community and is empowered by the City Charter to formulate Citywide policy. The Mayor is rotated annually among all council members each December.

9. What are Study Sessions and when are they held?: Study sessions are designed to explore complex issues in depth. The City Council holds study sessions on an as needed basis. These meetings are held typically immediately prior to their regular meetings. Separate agendas are posted for these meetings. Typically no action is taken, however direction to staff may be given.

▼
Code Enforcement

Show All Answers

1. How are codes enforced?: The enforcement process is typically initiated in several ways:
1. In response to a complaint by an individual;
2. Observation of a code violation by City staff as they patrol the community and do their jobs;
3. As a consequence of an action (for example, an application for a building permit or a request for a zoning variance).

2. How do I notify the City about a possible code violation?

A complaint about a possible code violation is made by letter, telephone, email, or in person to the appropriate City department.

Please be prepared with specific information, such as: the address of the property, detailed description of the situation, and the length of time you have observed the situation.

We require that you leave your name and contact number or your complaint will not be assigned to a Code Enforcement Officer. All contact information is strictly confidential.

3. What penalties result from code violations?: In many cases, the individual responsible for the code violation is given the opportunity to voluntarily correct the situation and comply with current codes without a penalty. If the correction is not made, then the individual may be subject to fines and other penalties.

4. What are the City's home business requirements?: In some cases, businesses cannot be operated out of the home. However, there are some business activities which are permitted in residences. Uses such as home offices, professional services, instruction, food preparation, and handicrafts may be allowed if certain criteria are met and a Home Occupation permit is obtained. Commercial auto repair and retail sales from the home are not allowed. -To be permitted, a home occupation must meet the following criteria: -All employees of the business must be residents in the dwelling. -Only 400 square feet of the home, or up to 20% of the living area, whichever is less, may be used for the business. -Clients may only visit the dwelling between the hours of 8am and 6pm, and no more than five client visits per day are allowed. -Parking must be provided for all business vehicles. -Deliveries to the business may only be made by private mail service or the Postal Service. -Outdoor storage of goods, equipment, or material is not allowed. -A valid business tax certificate must also be maintained at all times that the home occupation is conducted. -Vehicles used for the business may not have visible logos. -For information regarding a Home Occupation Permit, please contact the Planning Division at (650) 522-7212. To apply for, or to request an application for a Home Occupation Permit and a business tax certificate, you may contact the Finance Department at City Hall, 330 West 20th Avenue. Their phone number is (650) 522-7100. Search the San Mateo Municipal Code for Section 27.16.040 Home Occupation information at the following link. Home Occupation (SMMC: 27.16.040)

5. What are the City's fence and hedge requirements?: See the Planning Departments' fence and hedge regulation overview.
Fence and Hedge Regulation Overview

6. What are the City's signage requirements?: See the Planning Department's sign ordinance overview.

▼
Elections

Show All Answers

1. When is the next Statewide Election?: Go to the official election website for the County of San Mateo www.shapethefuture.org or call (650) 312-5222 for up-to-date information. Statewide elections are held on even-numbered years.

2. How do I register to vote?: Voter registration information is available through the San Mateo County Election website: ShapetheFuture.org. The San Mateo City Clerk’s Department provides voter registration forms during office hours: Monday through Friday, 8:00am - 5:00pm. We can assist you in locating your voting precinct as Election Day approaches and on Election Day.

3. Where can I review Conflict of Interest Statements for elected officials and candidates for City Council?: All conflict of interest statements (form 700) for candidates and elected officials are available our website.

▼
Housing Element

Show All Answers

1. What is the Housing Element?: The Housing Element is one of many elements, or chapters, of the City’s General Plan—the long-term roadmap for the City’s future and development. The Housing Element must be updated every 8 years and shows the locations where housing can be built, and the policies and strategies necessary to meet the community’s housing needs. It is the only element of the General Plan subject to State requirements for content and which must be approved by the State Housing and Community Development Department (HCD).

2. What happens if the City does not have an approved Housing Element?: The City could face legal challenges to its zoning requirements and decisions, which would require city resources to address. In some cases, judges have suspended the local agency’s ability to issue building permits until the Housing Element is certified. It would also make the City ineligible for many State grants and funding programs, that provide critical funding sources for affordable housing and transportation improvements.

3. How are the City’s housing needs determined?

The State of California determines the number of homes that are needed for the Bay Area. The Association of Bay Area Governments (ABAG) then distributes this information, the regional need, for the nine Bay Area counties. Each city and county is assigned a portion of the regional need based on considerations such as future population, access to jobs, and other factors. This assignment is known as the Regional Housing Needs Allocation (RHNA), and is intended to promote the following objectives:

Increase the housing supply and the mix of housing types in an equitable manner
Promote infill development, efficient development, and Greenhouse Gas reduction
Promote better relationship between jobs and housing, particularly jobs-housing fit
Balance existing disproportionate geographic concentrations of income categories
Affirmatively further fair housing

Each jurisdiction must show there is enough land zoned for housing to accommodate future population growth.

4. How was the (2023-2031) RHNA determined?

ABAG formed a methodology committee to determine how the need for future housing should be distributed among jurisdictions. The Committee included local elected officials and staff representing every county, as well as regional stakeholders to facilitate sharing of diverse perspectives, and met from October 2019 to December 2020. The Plan Bay Area 2050 Blueprint model was chosen as the starting point, or baseline. For technical details and meeting reports (https://abag.ca.gov/our-work/housing/rhna-regional-housing-needs-allocation/housing-methodology-committee ).

With a projected growth of over 441,000 households for the Bay Area by 2030, San Mateo County was assigned 10.8% of the Bay Area RHNA. Currently the County has 9.4 % of the current population, 10% of the jobs and is estimated to have 10% of the future population.

The RHNA for any given city was primarily based on projected number of households. The baseline is adjusted by factors including proximity to jobs, and high resource areas that have excellent access to amenities such as good schools and employment centers.

5. Why is San Mateo’s RHNA higher than rest of County?: Even though San Mateo does not have the largest population, it has the most households of any city in San Mateo County, and that is the main reason it has the largest RHNA. The household base was then adjusted by the other factors mentioned above, which further increased the RHNA. In particular, San Mateo has a high share of households in high resource areas and good access to jobs.

6. Can the RHNA be challenged?: The methodology was adopted in January and will be submitted to the State HCD for review. The State will review it to ensure it meets statutory objectives. Once that is completed, ABAG will announce the allocations in Spring 2021 as well as the guidelines for an appeals process during summer/fall, and release the final RHNA in late 2021. Now that the methodology has been adopted appeals can only be granted based on limited criteria as described in Government Code Section 65584.05. For example, appeals must demonstrate that ABAG did not adequately consider information provided during the methodology process, did not use a methodology that meets the State criteria, or that some unforeseen change in circumstances has occurred since the methodology was finalized. Since ABAG conducted a year-long public process developing the methodology that incorporates all of the State requirements, it’s unlikely that an appeal of the methodology ABAG used would be granted. Recently, only 2 out of 52 appeals from Southern California jurisdictions were partially approved due to errors based on boundaries and flood plain designations. It is not possible to challenge the overall number for the Bay Area at this time.

7. How does the RHNA impact the General Plan Update?

The new RHNA cycle covers the years 2023-2031. The General Plan update period covers up to the year 2040 which spans two Housing Element cycles. At the very least, General Plan 2040 will need to ensure that enough land is zoned for housing for RHNA 2023-31.

The City will evaluate the current zoning of potential sites for housing but may need to consider zoning revisions to accommodate the RHNA. The General Plan Update process will establish the areas where new development should be encouraged through the Land Use Element. This process is underway and includes robust community engagement. Several study areas have been identified to evaluate where future residential development should be prioritized. If the next General Plan update does not also account for the following RHNA, 2031-2039, General Plan 2040 would need to be further updated to account for the next cycle. More information is available on the General Plan Update website (https://strivesanmateo.org/).

8. Does Measure Y impact the Housing Element?: Measure Y was approved by voters in November 2020 and sets limits on new residential building heights and densities. The City needs to evaluate how much housing can built within the limits of Measure Y to determine whether the City is able to meet its RHNA under the current restrictions. This analysis is underway and requires looking at every parcel that can accommodate housing within city limits that meets the eligibility criteria under Housing Element law.

9. When will the housing will be built?: The City must ensure that the appropriate zoning is in place to accommodate RHNA but does not control when or how much housing is actually built. New housing construction is based on a variety of socio-economic factors such as demand, available financing, land and construction costs, etc. and is ultimately driven by private property owners.

▼
Human Resources

Show All Answers

1. How do I find out about job opportunities with the City of San Mateo?

You are encouraged to take 2 actions:

Sign up to get an email notification from the City of San Mateo whenever a new employment opportunity arises, at Notify Me: Employment Opportunities
Create a personal profile on CalOpps and request notifications for specific job interest(s) - look for the SUBSCRIBE button on the City of San Mateo CalOpps profile page. The City only accepts applications for positions currently open for recruitment.

2. How do I apply for a job with the City of San Mateo?

Active recruitment with the City of San Mateo can be found on the Human Resources webpage and on CalOpps.org.

It is highly encouraged and preferred that applicants complete an on-line application. It is very important to thoroughly complete the employment application, including any supplemental questions that may be included. A resume may be attached to the employment application. Carefully review the job announcement for application requirements.

3. How do I prepare for the testing process?

To prepare for the testing process, it is helpful to review the job announcement and job description to identify the responsibilities, knowledge, skills and abilities related to the position. You should also conduct a self-assessment of the related competencies you possess which are transferable to the position for which you will be interviewing.

You might find that gathering information about the City, Department, and Division is helpful, and much information is available on the City of San Mateo’s website.

Finally, practicing your interviewing skills with a family member or friend can be helpful.

4. Does the City offer internships?: There may be internships in specific departments, based on the needs of the City - explore internship opportunities.

5. Where can I get more information about the labor agreements between the City and its employees?: Please visit the MOUs and Compensation Resolution section of our website for more information.

6. Where is the Human Resources Department located, and what are its office hours?

The City of San Mateo's Human Resources Department is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

We are located in City Hall, 330 W 20^th Ave, San Mateo, (650) 522-7260.

Free parking is available in the parking lot in front of City Hall or on the street (2-hour limit on the street).

7. Where can I get information on salaries for City positions?: Please visit the Salary Schedules section of our website for more information.

8. Does the City of San Mateo contribute to Social Security?: Yes, except for police and fire safety employees and per diem employees.

9. What employment benefits does the City offer?: Please visit the Employee Benefit Portal for more information.

10. Where can I get a copy of my Birth Certificate or Marriage Certificate?: Marriage and birth certificates are obtained through the San Mateo County Assessor-County Clerk-Recorder's Office which is a separate agency from the City of San Mateo. For information please visit their website at: http://www.smcgov.org/

11. How can I get CalFresh assistance or apply for the CalFresh program?: CalFresh is a California Department of Social Services program which is separate from the City of San Mateo. For information please visit their website at: http://www.cdss.ca.gov/cdssweb/

12. How do I apply for unemployment benefits?: To apply for unemployment benefits, you may apply on-line www.edd.ca.gov

13. How do I apply for Social Security? I have questions about my Social Security check.: You may contact the Social Security Administration to make an appointment or ask questions. You can visit their website at: www.socialsecurity.gov

14. I was fired from my job and the company was/is unfair with the employees. How do I file a complaint?: You may contact the Equal Employment Opportunity Commission (EEOC) if you feel that you have been discriminated against based on a protected status. You may visit their website at www.eeoc.gov

▼
Library

Show All Answers

1. Is there a time limit to use a computer? Is it free?: With a library card number, you receive 3 hours per day. It is free to use the computers. Printing is available in color or black and white. The first 45 cents worth of printing is free with your library card number. Subsequent printouts are 15 cents per page for black and white and 30 cents per page for color.

2. What do I need to use a computer at the library?: You need your library card number. There are no reservations. The library has access to the Internet and Microsoft Office applications.

3. How can I make a purchase suggestion?: Please following the link below and complete the online form. Librarians responsible for that subject area will review your request and consider it for purchase.
Purchase Suggestion Form

4. Is there parking at the Main library?

The Main Library has an underground parking garage for library customers. Parking is free. There is a 2 hour time limit enforced Monday – Saturday from 8:00am - 5:00pm. Violators will be ticketed. The parking garage closes when the library closes. Library Parking FAQs

5. Does the library have wireless access?: Yes, it is available throughout the building. Simply connect to "San Mateo Public Library."

6. How long can I keep borrowed items?: You can keep most items for 3 weeks (21 days). DVDs can be kept for 7 days. Renewals: Most items may be renewed 5 times except for Quick Pick and Technology Lending items which cannot be renewed.
Borrowing Policy

7. How can I reserve a group conference room?: Small conference rooms for 1-6 people are on all 3 floors of the Main Library. They may be reserved with a library card for up to 2 hours a day.

More Information
Reserve a room

8. How much does it cost to rent community meeting rooms?: Rental rates depend on your organization's status (nonprofit, resident, non-resident) and the size of the room.
Meeting Room Sizes & Rates

9. How do I get a library card?: Library cards are FREE. Bring photo identification and proof of current address to the accounts desk. For anyone under the age of 18: A parent's signature and proper identification are required. Students over 14 may use their current San Mateo school ID card as identification.
Get a library card

▼
Library - Link+

Show All Answers

1. What is Link+?: LINK+ is a consortium of more than 50 public and academic libraries in California and Nevada that enables you to search its catalog and borrow member libraries' books and media.

2. How do I use Link+?: If a book is unavailable at any of the Peninsula Library System libraries, you can request it from another LINK+ member library for delivery to the San Mateo Public Library with your San Mateo Public Library card.

3. What does it cost to request a book?: The service is free.

4. How many LINK+ items can I borrow?: You may have a total of 25 items requested from the regular catalog or LINK+ at one time. You may check out a maximum of 50 items which includes items from Link+ and from the San Mateo Public Library.

5. How long does it take for a LINK+ request to arrive?: Most items are received 4 to 7 days after the request is placed. You then have 10 days to pick up the item.

6. How long can I borrow LINK+ items?: LINK+ books are checked out for 21 days with the possibility of one renewal. Most media items (Books-on-CD, Books-on MP3, DVDs, CDs, etc.) are checked out for 7 days with no renewal.

7. How do I know when my LINK+ requests arrive at the library?: The library will call or email you when your item arrives. Once a LINK+ requested item has shipped, you can track the request through your regular San Mateo Public Library card account.

8. Can I renew the items?: Most Link+ books will be renewed once through the automatic renewal program one day prior to the due date if they are not in demand. If you have opted out of the automatic renewal program, renewals can be made online, through the online catalog. Most media items cannot be renewed.

9. Where do I pick up, check out, and return my LINK+ items?: All LINK+ items will be held at the Accounts Desk of the Library for which you requested pick-up. Library staff will pull your item and check it out for you. LINK+ items cannot be checked out on the self-checkout machines.
All LINK+ items must be returned to staff at an Accounts Desk. Please hand Link+ items directly to a library staff person at the desk. Returning Link+ items to any other library or in the book drop may result in late charges.

10. What are the fees for overdue, lost, or damaged items?: The overdue charge for a LINK+ item is $1 per day up to a maximum of $10 per item. The charge is $115 per item if you lose or damage a LINK+ book. Customers who lose a LINK+ item should contact Accounts at the Main Library by phoning at (650) 522-7833.

11. How do I request an item from LINK+?

• Once you determine that an item is not available from the San Mateo Public Library catalog, click on “LINK+” from our web catalog. You can also access the LINK+ catalog directly.

• Enter your search. When you locate the item in the LINK+ catalog, click the “Request” button.

• You will be asked, “With which institution are you affiliated?” Click the down arrow, select “San Mateo City Public Library”, and click the “Submit above information” button.

• Enter your name (first and last), your library card number (all 14 digits).

• Select your pick-up location (San Mateo Main Library, Hillsdale Branch, or Marina Branch) and click the “Submit” button. You will see a confirmation message that your request was placed.
Link+ Catalog

12. How can I check the status of my LINK+ request?: • Log in to your library account.
• Click on “HOLDS” to see if your items are ready to be picked up. Library Account Login

13. How do I renew a LINK+ item?

Most Link+ books will be renewed once through the automatic renewal program one day prior to the due date if they are not in demand. If you have opted out of the automatic renewal program, renewals can be made online, through the online catalog using the following steps:

• Log in to your library account.

• Click on “Checked Out”. Your checked out items will be listed.

• Select the item(s) you wish to renew by checking the box beside the title. You cannot renew items any sooner than 3 days before and no later than 2 days after the original due date.

• Click the “Renew Selected” button. This does not automatically renew your item(s) but rather forwards a renewal request to the loaning library on your behalf. You must check your LINK+ account at a later date to see if the renewal request has been approved.

• The item you’ve requested to be renewed will have one of these statuses:
- A New Due Date – Your renewal has been approved.
- Renewal Pending - Your request is still in process. Please check again at a later date.
- Renewal Denied - Your renewal request was not approved. Please return the item(s) by the original due date to avoid the $1 per day overdue fee.

Note: It may take several minutes for the LINK+ software to confirm your renewal. LINK+ items may not be renewed more than once, nor may they be renewed if someone else has requested them.

Library Account Login

14. How do I cancel a LINK+ request?

• Log in to your library account.

• Click on “HOLDS”.

• Check the “Cancel” box next to the title of the request you want to cancel.

• Click on the “Cancel” button to activate the cancellation.

Note: You cannot cancel a request that has been received or is in transit.
Library Account Login

▼
Parks and Recreation: Picnic

Show All Answers

1. Can I have an inflatable jumper?: Yes, at most parks inflatable jumpers are permitted. However there are restrictions: jumpers must be no more than 15 x 15 and no slides or balls are permitted. The rental company must provide a generator for the jumper. The jumper permit is $25. There are only specific areas in which a jumper can be placed. Inflatable jumpers are not permitted at Parkside Aquatic Park or Laurelwood Park.

2. How many people can sit at each table?: Between 8 – 10 people.

3. Can we have alcohol at our party?: Yes, at most parks. You will need to pay $40.00 for an alcohol permit. There is not alcohol permitted at Ryder Park, Parkside Aquatic Park or Shoreview Park.

4. What outdoor equipment is available?: We have 4 volleyball sets that we rent out for $30.00 for an all day rental. There is a $100.00 deposit for these sets. We are not open Saturday or Sunday so the equipment needs to be picked up on Friday before 5 p.m. for weekend use and needs to be returned on Monday. We also loan bocce balls for those who have reserved bocce ball courts. We do not charge for the bocce balls but do require a $100.00 deposit.

5. Can I reserve a space if I live outside of San Mateo?: No, only San Mateo resident can reserve picnic areas.

▼
Police Department

Show All Answers

1. How do I file a missing person or runaway report?: The filing of missing persons or runaway reports is done on a case-by-case basis. Cases vary, so it is best to call the police department at (650) 522-7700 to discuss your situation.
In the event of a real emergency, dial 911 for police assistance.
If you are calling about a report that is already on file, and there is no emergency, dial (650) 522-7650, M-F, 8:00 a.m. to 5:00 p.m.

2. How can I report a drug-related crime?

If you have drug-related information regarding an incident that is in-progress at this moment, and can be viewed and/or dealt with by a uniformed police officer, please call the San Mateo Police dispatcher at (650) 522-7700, and report it as a crime in progress.

If you have information relating to drug-related criminal activity that is not in-progress, or is in-progress but cannot be viewed and/or dealt with by a uniformed police officer, please call the San Mateo Police Department's Narcotics Hotline at (650) 522-7690.

If you reach a recorder and want to be contacted, please leave a call-back number and your name. If you prefer not to be contacted, you may also call the "Secret Witness" number, which is (650) 522-7676 and leave anonymous information.

The San Mateo County Narcotics Task force deals with drug-related problems outside the city limits and jurisdiction of the City of San Mateo. If your information applies to these areas, please call them at (650) 573-3991 to leave a message.

3. How are concealed weapon permits obtained?: The San Mateo Police Department's policy and guidelines regarding the issuance of Concealed Weapons Permits comply with California Penal Code Sections 12050 through 12054 governing the issuance of such permits, and reflect the policy established within San Mateo County regarding the processing of applications. Learn More

4. What resources are there for dispute mediation?: Free mediation services are available to city residents to resolve conflicts. Participation is voluntary, but mediation services offer an alternative to lawsuits or governmental involvement. Mediation uses neutral persons trained to help both sides talk it out and settle their differences, finding solutions acceptable to all participants.
Mediation is available for neighborhood disputes over issues such as noise, pets, property maintenance, parking, children, views and drainage. Mediation can also help resolve tenant- landlord disputes; consumer problems with products, warranties or deadlines; or small claims such as debts, auto accidents or property damage.
Free mediation services are available by contacting the Peninsula Conflict Resolution Center at (650) 513-0330 or the San Mateo County Mediation Program at (650) 373-3490.
Peninsula Conflict Resolution Center

5. How can I contact the detective who is handling a given case?: Major cases and some follow-up cases are handled by Investigative Services.
Some cases which require investigation are assigned to a detective after the initial police report is taken. The officer who takes the initial report can provide you with information as to whether the report will be assigned for investigation and which detectives will handle it.
For general questions regarding detectives or investigations, call (650) 522-7650 from 8:00 am to 5:00 pm, Monday through Friday.

6. Who should I contact when I see graffiti?: Call the Graffiti Hotline at (650) 522-7300.

7. How can I obtain a traffic collision report?: The City of San Mateo does not provide these reports, but you can obtain a copy of your traffic collision report by visiting www.mycollisionreport.com.

▼
Police Department Recruitment

Show All Answers

1. Applying: I’m in college right now. What degree should I get to prepare me for a career in law enforcement??: We recommend you follow your passion. When you pick your degree, and you’re likely to find a correlation to law enforcement. Just to give you an example, some of our officers have degrees in communication, psychology, public administration, sociology, business, criminal justice, accounting, digital forensics, law, etc.

2. Applying: I’m not ready to apply yet. Are there certain jobs I should work at to prepare me to be a police officer?: Recruiters are looking for well-rounded individuals from diverse backgrounds. Be deliberate in what jobs you choose and ensure they include a team atmosphere, service to the community, problem solving, and communication.

3. Applying: I’m interested in becoming a police officer. Where do I start?: Everyone should start the hiring process with a ride along. Come meet the team you could potentially be working alongside! In addition, ensure you have enough college credits to apply. We require the equivalent to completion of an associate's degree from an accredited college. Lastly, be sure you’ve completed the PELLETB and WSTB exams. Additional requirements are listed in the application.

4. Applying: Can I go on a ride along to meet your officers?: Yes. Please visit our Ride Along Program website for further details.

5. Applying: What are the minimum requirements to apply for police officer trainee?

Free of felony convictions or other disqualifying conduct (GC 1029).
Age not less than 21-years-old at time of appointment to the rank of police officer.
Possession of and ability to maintain a valid California driver’s license.
Equivalent to completion of an associate's degree from an accredited college.
Possession of a POST (Peace Officer Standards & Training) PELLETB written examination certificate with a preferred T-Score of 52 or higher and a passing score for the WSTB physical agility examination. Or possession of a National Testing Network Law Enforcement written examination certificate with a preferred score in the 90th percentile and a passing score for the WSTB physical agility examination.
Vision in each eye, correctable to at least 20/30.
Must pass a background investigation.
Must meet all department, medical, physical, and psychological standards.

6. Applying: Is there a minimum or maximum age to apply?: The minimum age is 21 years of age per Government Code 1031.4. There is no maximum age.

7. Applying: What are the education requirements?: Our minimum education standard is the equivalent to completion of an associate's degree from an accredited college.

8. Applying: Do I have to live in San Mateo to apply?: No. If you don’t live in San Mateo, you should consider it. The city of San Mateo is a great place to live, work, and play. We also have a great school system if you are raising children.

9. Applying: Do I have to be a U.S. citizen to apply?: Effective January 1, 2023, peace officers must be legally authorized to work in the United States under federal law. There are no specific citizenship requirements per Senate Bill 2. California Government Code Section 1031(h) limits employment authorization documents to those consistent with Section 274a.2 of Title 8 of the Code of Federal Regulations. Specific documentation requirements can be found on the I-9, Employment Eligibility Verification form issued by the U.S. Citizenship and Immigration Services. Government Code section 1031(g) permits departments to adopt additional and/or higher standards.

10. Applying: Where do I apply?: If you meet the minimum requirements, visit our recruiting page for current job openings.

11. Applying: Is there a minimum time commitment once I’m hired?: No.

12. Applying: How many police officer vacancies are there?: We currently have a handful of vacancies. This is a great time to apply!

13. Testing: What examinations do I have to take before applying?

We require you to complete the PELLETB and WSTB prior to applying for the position.

The POST Entry-Level Law Enforcement Test Battery (PELLETB) measures skills that are associated with successful performance as a California peace officer. Because the PELLETB is an aptitude test, the skills measured are acquired gradually over a long period of time (usually years). There is no quick or easy way to improve these skills in preparation for the exam. The only way to predictably improve scores on an aptitude test is through extensive learning and practice (e.g., coursework, training).

The POST Work Sample Test Battery (WSTB) measures your fitness level to perform the duties of a peace officer. The examination includes a 99-yard obstacle course, 32-foot body drag, fence climbing, 500-yard spring, and 1.5 mile run.

14. Testing: Do you require the PELLETB and WSTB examinations to apply?: Yes. The preferred PELLETB T-Score is 52 or higher and a passing score for the WSTB physical agility examination.

15. Testing: What are your minimum scores for the PELLETB and WSTB examinations?: The preferred PELLETB T-Score is 52 or higher and a passing score for the WSTB physical agility examination.

16. Testing: Where do I sign up for the PELLETB and WSTB examinations?

17. Testing: Do you accept scores from the National Testing Network (NTN)?: Yes. The preferred score would be in the 90th percentile and a passing score for the WSTB physical agility examination.

18. Backgrounds: What are the milestones in the hiring process for candidates?

Initial Department Interview
Background Investigation
Lieutenant’s Interview
Captain’s Interview
Conditional Offer
Polygraph Examination
Psychological Evaluation
Medical Evaluation
Internal Hiring Panel Evaluation
Police Chief’s Interview

19. Backgrounds: How long does a background investigation take?: Background investigations can be complex, so it depends on the applicant’s history. They typically take two to four months.

20. Backgrounds: What are possible disqualifiers for police officer applicants?: Government Code Section 1029 lists all disqualifications for employment for peace officers, including felony convictions.

21. Backgrounds: What will disqualify an applicant during a background investigation?: Applicants seeking employment as a peace officer are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. Bottom line, be honest from the start. In dealing with legal issues, we take into consideration the seriousness of the offense, the age of the candidate at the time of the offense, how recently the offense occurred, the career path of the candidate at the time of the offense, any mitigating circumstances, and the impact, if any, upon the candidate’s potential credibility as a witness in a court of law.

22. Backgrounds: If my juvenile background is sealed, will my history affect recruitment?: Applicants seeking employment as a peace officer are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes. It is important to underscore that a sealing or expungement usually does not relieve the applicant from providing information about the underlying conduct that led to such a sealed or expunged record. One possible exception might be an arrest/conviction expunged by a court pursuant to PC §851.8, in which case the court made a factual finding of innocence, as there is no underlying conduct to disclose.

23. Backgrounds: Will debt and bad credit disqualify an applicant during the background investigation?: Although this is an important area of investigation, the evaluation of a candidate’s behavior regarding the handling of finances is careful and judicious. It is critically important for the background investigator to understand the full circumstances surrounding any apparently negative financial information. Commission Regulations 1953(e)(11) and 1959(e)(10) require that a credit check be performed on peace officer candidates, “to determine the candidate’s credit standing with lenders, as an indication of the candidate’s dependability and integrity.”

24. Backgrounds: Do points on my driving disqualify me during the background investigation?: The City of San Mateo requires applicants to possess of a valid California driver’s license. The candidate’s driving record, in particular the nature and number of moving violations and the number of accidents, can provide useful information about the individual’s driving ability as well as other job-relevant personal characteristics.

25. Backgrounds: Are drugs or excessive alcohol use disqualifiers?: Applicants seeking employment as a police officer are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes.

26. Backgrounds: I’ve been arrested before. Does this disqualify me?: It depends. We recommend you disclose the arrest and adjudication for evaluation.

27. Incentives: What is the base salary range for officers?: Effective July 9, 2023, the base salary is $122,927 - $146,493. This does not include incentives. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

28. Incentives: What incentives do you have if applicable?: The Police Officers’ Association has negotiated the following incentives: Education (3%-7%), Bilingual ($5,200/year), Uniform Allowance ($999/year), Master Officer (3%-7%), Specialty Unit (5%), Field Training Officer (8%), a take-home-car program for detectives and the public information officer. The City of San Mateo also offers free fitness classes through Parks and Recreation for employees. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

29. Incentives: Do you offer a pension?: The Police Officers’ Association has negotiated CalPERS 3% @ 55 with 3-year average final compensation for “Classic” members and 2.7% @ 57 with 3-year average final compensation for “New” members. Retirement program reciprocity is available for those who qualify. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

30. Incentives: Is there lifetime medical for officers?: The City of San Mateo contributes into the PORAC Medical Trust account for members of the Police Officers’ Association. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

31. Incentives: What medical benefits are available?: A choice of medical plans with individual coverage of 100% and City paid family coverage up to 90% of the Kaiser family plan or $160 per month if waived. City paid premiums for dental, vision, and life insurance. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

32. Incentives: What type of work schedule do your officers have?: Patrol officers currently work a rotating four days on and four days off schedule. Officers in specialty assignments typically work four days on and three days off.

33. Incentives: How many vacation, and sick time hours would I receive?: The Police Officers’ Association has negotiated 88-200 hours of annual vacation (depending on years of service), 13 paid holidays per year, and 96 sick hours per year. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

34. Incentives: Are there housing programs for police officers?: The City of San Mateo created barracks for employees. We have sleeping quarters at headquarters and the substation for employees to refresh themselves between shifts or before their commute home. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

35. Incentives: Do you have an on-duty work out program?: Yes. Officers are encouraged to work out on-duty. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

36. Incentives: Can I have a beard as a police officer?: Yes. Review San Mateo PD Lexipol Policy Section 1044 for specific details.

37. Incentives: Can I have tattoos as a police officer?: Yes. Review San Mateo PD Lexipol Policy Section 1044 for specific details.

38. Incentives: Do officers have a take home car?: The Police Officers’ Associate has negotiated take-home-cars for detectives and the public information officer. Patrol officers have assigned vehicles they leave at the police station after their shifts. For the most current salary and benefits, please read the San Mateo Police Officers’ Association Memorandum of Understanding (SMPOA MOU).

39. Laterals: How does the testing process differ for laterals versus new police officers?: We have several laterals who work at the police department. Lateral applicants are treated with respect for the career they’ve had at previous agencies. From the initial interview to the job offer, laterals have found the process to be streamlined and efficient.

40. Laterals: Is there a lateral officer testing timeline to avoid multiple trips to San Mateo, California?: Yes. We work with laterals to ensure a streamlined process.

41. Laterals: Can you tell me more about the exclusive hiring bonus?: We currently have two different lateral applications open. One is for laterals with less than three years of experience and the other is for laterals with more than three years of experience. In order to qualify for the $30,000 hiring bonus, you must be an active police officer, possess a basic POST certificate, and have at least three years of California law enforcement experience to patrol services with a municipality. If you have less than three years of experience, you qualify for the $1,500 hiring bonus.

42. Laterals: Does the police department issue uniforms and equipment?: Yes. The City of San Mateo purchases all required equipment and uniforms.

43. Laterals: Are there other lateral incentives?: Yes. Laterals typically start at top step. In addition, we frontload 40-hours of vacation time and 40-hours of sick-leave.

44. Laterals: I’m a police officer in another state. Can I apply as a lateral officer?: We’ve hired several laterals officers from other states. To see if your qualifications meet California POST standards, you should reach out to POST for a basic course waiver assessment.

45. Laterals: If my name is listed on the National Decertification Index, am I disqualified?: Yes.

46. Laterals: If I’m a lateral and I have Internal Affairs complaints, am I disqualified?: Applicants seeking employment as a peace officer are evaluated on an individual basis. The totality of the background investigation is taken into consideration for disqualification or non-select purposes.

47. Laterals: If I’m a lateral and I have an active Internal Affairs investigation, should I apply?: It is recommended you wait until your case is adjudicated before applying.

48. Assignments: What are the different ranks at the police department?

We invest in our employees with mentoring, development, and training. You can learn more about our organizational structure by reviewing the org chart.

Ranks in Order

Chief
Captain
Lieutenant
Sergeant
Officer/Detective
Officer Trainee

49. Assignments: How many specialty assignments are there?: We currently have 30 specialty assignments. Some of these include detectives, school resource officer, defensive tactics, K-9, field training, and SWAT.

50. Assignments: Do I have to work the jail before becoming a patrol officer?: No. The Sheriff’s Office manages the jail. You will go directly into field training.

51. Assignments: Can I be a SWAT officer?: The San Mateo Police Department participates in a regional SWAT team. Our SWAT team is comprised of an elite group of members who train in the latest special weapons and tactics. After learning the fundamentals of patrol and successfully passing probation, you may test for SWAT.

52. Assignments: Can I apply to be a detective and skip working patrol?: No. All of our police officers must learn the fundamentals of policing before entering a specialty assignment. Patrol is the backbone of our department and you must master it before learning a new job.

53. Assignments: Can I apply to be a Crime Scene Investigator?: We currently do not have this position. Our police officers and community service officers are trained to process crime scenes. For larger events, we partner with the San Mateo County Crime Lab.

54. Police Academy: How long is the police academy?: It’s about six months long. If hired, we will pay you to attend the police academy and provide benefits. After graduating, you will be promoted to the rank of police officer.

55. Police Academy: Is the police academy live in?: No.

56. Police Academy: Does your department have its own police academy?: No. We currently partner with the following police training facilities: Alameda County Sheriff’s Department Regional Training Center, College of San Mateo, Contra Costa County Sheriff’s Academy, and South Bay at Coyote Valley.

57. Police Academy: Will I be paid while attending police academy if I’m hired?: Yes.

58. Police Academy: Do I have to buy my own equipment and uniforms to attend the academy?: No. The City of San Mateo supplies all required equipment for the police academy.

59. Veterans: Do veterans get preferential hiring?: Although we do not have a preferential hiring program, several veterans work for the City of San Mateo and are thriving in their duties.

60. Veterans: Can active, reserve, or military veterans apply?: Yes.

▼
Public Works: FEMA Flood Zone & Flood Insurance

Show All Answers

1. What is the National Flood Insurance Program?: The National Flood Insurance Program (NFIP), established with the passage of the National Flood Insurance Act of 1968 and subsequently broadened and modified through other legislative measures, is a Federal program that enables property owners to purchase flood insurance and is designed to reduce the escalating costs of property damage caused by floods. The program is based on an agreement between local communities and the Federal Government that if a community will implement programs to reduce future flood risks, the Federal Government will make flood insurance available within the community as a financial protection against flood losses that occur. The NFIP is administered by the Federal Emergency Management Agency (FEMA).

2. What is the "new" FEMA map?: The most recent active FEMA flood zone map will take effect on April 5, 2019. For these maps and previous maps, click here.
Current FEMA Flood Map

3. How do I obtain a copy of the flood hazard map for the City of San Mateo?: Copies of the maps are available here. All FEMA maps, map amendments, and associated documents are available in the FEMA Map Service Center, https://msc.fema.gov/portal.

4. Why do I need to purchase insurance if there has never been a flood in the neighborhood?

The Special Flood Hazard Area is defined as the area that will be inundated by the flood event having a 1% of being equaled or exceeded in any given year. These "high-risk" zones (Zone A, AE, AH, and AO) may experience very unusual or infrequent flooding, but do have a significant risk of suffering flood damage during the normal lifespan of most buildings. Over a typical 30-year mortgage period that 1% chance per year adds up to a very respectable probability. By comparison, as of 2011, the national averages show that a typical home over the same 30-year period only has a 1% chance of being damaged by fire for the entire 30 years. Yet almost everyone willingly buys fire insurance for protection from that hazard.

Past experience is one of a number of factors used when determining flood potential. Another factor that will significantly change your flood risk over time is the amount of new development that has occurred in your watershed which will increase the speed and quantity of the storm runoff and greatly increase the extent of flooding. Inadequate levees can be very effective for smaller storm events but may fail dramatically in places when faced by a really major storm. The flood hazard areas were determined using analyses of records of riverflow, storm tides, and rainfall; information obtained through consultation with the community and topographic surveys. The Flood Insurance Study also assumes the free flow of floodwaters through bridge openings and culverts. During an actual flood event, these openings may become plugged and other areas not shown as floodprone may be flooded.

This Flood Insurance Study represents the best technical information on the current flood risk in your community.

5. Why is purchasing flood insurance important to homeowners?: Considering the devastating consequences flooding can have, flood insurance is a wise and important investment. Homeowners insurance does not cover losses caused by flooding, but flood insurance provides coverage even if a disaster is not declared by the President. Even if FEMA determines a structure is not in the designated floodplain, referred to as the Special Flood Hazard Area (SFHA), the structure could be flooded by a flooding event with a greater magnitude than the base flood. Estimates indicate that structures in designated SFHAs have a one-in-four chance of suffering flood damage during the term of a 30-year mortgage. A structure does not have to be in a high risk area of flooding for flood insurance to be needed; as of 2011 an estimated one-third of claims are for the structures in low-to-moderate risk areas. In addition, when homes are destroyed by floods, not only are the homeowners left without a place to live, but they are still obligated to pay off their mortgages. Flood insurance coverage is beneficial in that it protects the equity built up in a person's property, covers damage from flooding, and helps the insured recover more quickly and completely after a flood disaster.

6. Is flood insurance required for all structures in the floodplain?: No. Under the Flood Disaster Protection Act of 1973, as amended by the National Flood Insurance Reform Act of 1994, the mandatory purchase of flood insurance applies only to buildings located in a Special Flood Hazard Area (SFHA) that serve as security for a federally backed loan or a loan from a federally backed lender. Insurance is to be obtained and maintained during the term of the loan. Buildings that have been paid off are not required by Federal law to purchase flood insurance. The mandatory purchase requirement is usually triggered when a loan is made, increased, renewed or extended; or when a flood map has been revised placing additional area in a SFHA. If a loan is sold or its servicing is transferred to a different lender, this can also trigger the requirement to purchase flood insurance.

7. What is the difference between tidal flooding and stormwater/residual flooding?: Flood risk in San Mateo is influenced from two sources: tides in the San Francisco Bay, and residual flooding from storm water runoff. High tides can cause or exacerbate flooding in low-lying areas between El Camino Real and the Bay. In contrast, stormwater/residual flooding occurs during large storm events. Essentially when it rains, urban stormwater runoff can exceed the capacity of the collection system and surface flooding occurs.

8. What other projects are needed to get my neighborhood out of the flood zone?: San Mateo/Glendale Village; Laurie Meadows: In 2016 the City of San Mateo hired a consultant to perform a study on this neighborhood, and recommended submitting a Letter of Map Change (LOMC) application to FEMA in order to re-map the area into a low-risk flood Zone X. The City and the consultant submitted the LOMC application, and FEMA uploaded the application on September 19, 2016. Although the City can’t confirm that FEMA will revise the map as requested in the application, FEMA has 90 days to issue a final determination letter or request additional information from the City.
Central/North Central/North Shoreview: Improvements must be made to the North Levees near Coyote Point, and the Coyote Point and Poplar Avenue Storm Water Pump Station must be rehabilitated to address the tidal and stormwater flooding problems in these neighborhoods.
There have been some discussions with the North Shoreview and North Central residents currently in the high-risk zone AE, and the City began working with a consultant to send out surveys in 2017 to gauge the interest in forming an assessment district.

9. What is the City doing to help residents stuck in the flood zone?: We are actively searching for alternate funding opportunities such as State and Federal grants to fund the remaining flood improvements.

10. Why doesn’t the City form assessment districts to fund completion of all flood related projects?

Flood control operations such as the ones financed by an assessment district provide special benefits. Flood control infrastructure protects particular identifiable parcels from flood damage, and the benefits are provided directly to those parcels and to none other. This means that an assessment can only be levied onto those properties which benefit directly from the improvements.

In the case of the South Bayfront Levee Improvements, the project cost of $7.5M was spread over the 8,000 parcels that receive the direct benefit of protection from tidal flooding, resulting in a relatively low cost per owner.

The remaining flood improvement projects in other areas of the City are relatively more expensive when considering the number of property owners who would share the burden. This makes the formation of additional assessment districts unpractical and in some areas would cost more than flood insurance.

11. How do I purchase a flood insurance policy?

To purchase a flood insurance policy, you may:

Contact a local insurance agent;

Call the National Flood Insurance Program (NFIP) toll-free number, 1-800-427-4661, to request the name of an insurance agent in your area who sells flood insurance

12. How are flood insurance premium rates calculated?: For an explanation on how flood insurance is calculated, go to that National Flood Insurance Program website, https://www.floodsmart.gov/floodsmart/pages/faqs/how-is-my-flood-insurance-premium-calculated.jsp

13. If my agent has questions where should he/she call?: For additional information on flood insurance, please visit the NFIP website or call the Flood Insurance Information Hotline, toll free, at 1-800-427-4661.
The National Flood Insurance Program website

14. What processes are available for changing or correcting the information shown on the flood hazard map when large areas of a community are affected?: One way in which FEMA updates flood hazard maps is to conduct a Government-funded detailed reevaluation of flood hazards, referred to as a flood study. The flood study process is very costly and can take up to 5 years to complete. Because of the time and expense involved in conducting a restudy, FEMA bases its decision on whether to conduct a restudy on a benefit-cost analysis. Through this analysis, FEMA weighs the expected benefits to existing and future development against the funds to be expended. In this way, the flood studies that will yield the most benefit are performed first. However, the number of flood studies needed far outweighs the funds available to perform them.
As an alternative, FEMA established procedures by which an interested community may compile appropriate data and request a map revision. Map revisions are often completed in less than 90 days from the date all data are received.

15. Why is the burden of proof placed on the community or person that requests a map change?: FEMA exercises great care to ensure that analytical methods employed in its flood studies are scientifically and technically correct, the engineering practices followed meet professional standards, and the results of the flood study are accurate. In making changes to the flood hazard maps, FEMA must adhere to the same rigorous engineering standards applied in preparing the maps and associated flood study reports. Therefore, when requesting changes, community officials and property owners are required to submit adequate supporting data. FEMA would have no justification for changing a flood hazard map without sufficient evidence that the change is appropriate.

16. What can homeowners do if they believe their homes should not be included in an SFHA?

If an individual homeowner has technical information to indicate his or her home has been incorrectly shown as within the SFHA on the FIRM, the homeowner may submit that information to FEMA and request that FEMA remove the flood zone designation from his or her home by issuing a Letter of Map Amendment (LOMA) or a Letter of Map Revision Based on Fill (LOMR-F).

The request must include the surveyed elevation of the lowest grade adjacent to the structure or the lowest enclosed level of the structure and certain other information, as described in the MT-1 forms package entitled "Amendments and Revisions to National Flood Insurance Program Maps." The instructions in the forms package will assist property owners in compiling the information required to support a LOMA or LOMR-F request.

If, based on its review of the required information, FEMA determines that a home should be removed from the floodplain, FEMA will issue a LOMA or LOMR-F. LOMAs and LOMR-Fs are effective on the date they are issued and have the effect of revising the effective NFIP map without physically revising and reissuing the affected map panel. FEMA usually responds to such requests within 30 days of the date all required information is received.

For more detailed information, contact the National Flood Insurance Program toll-free number 1-888-379-9531.

17. Under what circumstances will FEMA waive the review and processing fee for a map change request?

In accordance with Section 72.5 of the NFIP regulations, FEMA does not assess a review and processing fee for LOMA requests; FEMA also does not assess a fee if a map change request:

Corrects a mapping or study analysis error;

Is based on the effects of natural changes within a SFHA;

Is based on the effects of a federally sponsored flood-control project where 50 percent or more of the project's costs are federally funded;

Is based on a detailed hydrologic or hydraulic study conducted by a Federal, State, or local agency to replace an approximate study conducted by FEMA and shown on the flood map; or

Is based on flood hazard information meant to improve upon that shown on the flood map or within the flood study, and does not partially or wholly incorporate manmade modifications within the SFHA.

18. Where can I learn more about the National Flood Insurance Program?: The National Flood Insurance Program's website is www.floodsmart.gov, and many flood control and flood insurance resources are available there. FloodSmart.gov can help with residential & commercial coverage questions, understanding flood risks, policyholder resources, and contact information for more detailed information than what is covered in these frequently asked questions.

19. Why did a lien show up on the property report in February 2020?: The Notice of Assessment and lien on the property is the official declaration of the assessment to show property owners that they will receive their assessment levy each year on their property tax rolls. Although property owners in the South Bayfront Assessment district have been paying their assessments since 2009-10, the South Bayfront Assessment District and the North Shoreview Assessment District were properly recorded as of February 2020.

20. How do I obtain a flood elevation certificate for my property?

Property owner(s) will likely need to hire and consult with a certified California surveyor to prepare a base flood elevation certificate. A certified California surveyor can assist with questions specific your property’s flood elevation.

If there has been substantial improvements on the property in the recent past, a base flood elevation certificate may be found in the property’s building records with the Building Department.

▼
Public Works: General Questions

Show All Answers

1. Where are my property lines? Where is the easement on my property?: You can visit the Public Works counter at City Hall to view our parcel maps. These maps will give you an approximate idea of the location of property lines, easements, underground utilities, etc. If you want the exact locations identified, you will need to hire a private surveyor.
For more information please call (650) 522-7300 during regular business hours.

2. When is my street swept?: Visit the MyStreet online tool to find your sweeping day. You can view your street sweeping schedule by entering your address. You can also call (650) 522-7300.

3. Where do I call when there is a maintenance problem on El Camino Real?: El Camino is a state highway and is maintained by Caltrans. For road maintenance concerns, please call their local office at (650) 358-4127. To report traffic signals outages, please call (415) 330-6500.

4. Who do I call to report a broken or burned out street light?: You can call the Public Works Department weekdays from 8:00am - 5:00pm at (650) 522-7300. In your message, please include the pole number, if possible, and street address nearest the inoperative street light.

5. Where do I call when there is a clogged storm drain or sanitary sewer line?

During Normal Business Hours (Monday - Friday, 8:00am - 5:00pm)

For emergency sewer problems during normal business hours, please call Public Works at (650) 522-7300.

During Non-Business Hours

For emergency sewer problems during non-business hours, please call Police Dispatch at (650) 522-7700 .

6. Where do I call when there is a non-functioning traffic signal?: To report a traffic signal outage, please call (650) 522-7300.

7. Where do I call to report a non-functioning parking meter?: To report a non-functioning parking meter, please call (650) 522-7283, Monday - Friday, 8:00am - 5:00pm; After hours, please leave a voicemail message.

▼
Public Works: Marina Lagoon

Show All Answers

1. What types of recreation are available on the Lagoon?: Our Harbor Patrol Officers are responsible for boating access and safety on the Lagoon. The waterway offers sailing, rowing, swimming, power boating, and water-skiing opportunities. Harbor Patrol makes sure that whatever the activity, our Lagoon is safe for everyone. Find more information on the City’s Parks and Recreation webpage.

2. We have mosquitoes around the backyard and our boat dock, how can I get help with this?: San Mateo County Mosquito and Vector Control District uses an integrated pest management strategy to safeguard the health and comfort of the residents of San Mateo County. Its service area includes the entirety of San Mateo County.

3. Who is responsible for maintaining the water quality of the lagoon?

We take great pride in providing our citizens with the best possible experience while enjoying the Lagoon and all it has to offer. Our parks and beaches are maintained daily to remove trash and goose poop, to clean bathroom facilities, and to maintain landscaping. Water samples are collected weekly to monitor water quality for bacteria (e.g., E. coli, total coliform, and enterococci).

Staff periodically open the inlet gates on the north end at O’Neil Slough, and turn the outlet pumps on at the south end to decrease water residency time and improve water quality. We respond to all reports of illicit discharges to our stormwater collection system to prevent pollutants from ever reaching the Lagoon. We also work with a private contractor to abate aquatic weeds through mechanical harvesting, and herbicide applications. This has become increasingly difficult with shallowing, warmer water, and increasingly limited control chemical options. Additional details are discussed below on how we intend to ensure water quality standards are achieved well into the future.

4. What can residents do to help improve water quality of the Lagoon?: Just by reading this and continuing to check back to stay informed, you are well on your way to doing your part in improving the water quality of the Lagoon. You can find additional resources at Flows to Bay – Clean Water. Healthy Community. It's a team effort!

5. Have any other tips for citizen involvement?

Here’s some other tips for easy ways you can directly improve local water quality:

Participate in cleanups around your neighborhood. Sign up for Team Up to Clean Up
Pick up after your dog.
Pick up litter.
Reducing or eliminating fertilizer use on lawns and in gardens will reduce the nutrients that feed aquatic weeds.
Champion our Lagoon to your neighbors and share resources to preserve it.
Be our eyes and ears in the neighborhood: Report Stormwater Pollution.
Follow the us on on Twitter, Facebook, Instagram, and LinkedIn to like and share our news.
Inspect and repair your sewer lateral to prevent overflows.
Get out and enjoy the Lagoon and all it has to offer.

6. Why is the water level in the Lagoon low in the winter months and higher in the summer months?: The Lagoon water level is regulated on a seasonal basis to optimize flood control, recreation, aesthetics, and ecological benefits. During the winter months the water level is lowered to provide a receiving basin for stormwater runoff as protection from lowland flooding. The summer water level provides optimal conditions for swimming, boating, and other recreational uses. The water level is controlled using the O’Neil Slough intake gates on the Lagoon’s south end and the Pump Station on the north end. The Pump Station’s pumping capacity and the lowering of the water level during the winter months provides the capacity to accommodate a 100-year storm event.

▼
Public Works: Questions During COVID-19 Shelter in Place

Show All Answers

1. Are construction projects still active during the Shelter In Place?: Yes. Construction is an essential infrastructure service according to San Mateo County and our contractors and staff are taking all of the required precautions to ensure workers are safe. All Public Works Department major infrastructure projects like The Clean Water Program and the 25^th Grade Infrastructure Project continue. Also still active are paving projects, construction of our new fire station 25, maintenance work, and the building of our new wastewater treatment plant. The Caltrans freeway project, 101 Express Lanes, returns to work in our City starting Sunday, March 29.

2. Do I still have to move my car if ‘no parking’ signs are up?

Yes please. We place ’no parking’ signs 72-hour before construction begins in a work zone. Note the date construction starts on the ‘no parking’ sign and please be sure to move your car by that date. If moving your vehicle off the street during construction will prove difficult, please call us at (650) 522-7300 and we will work with you to find a solution.

When the shelter in place order came out, some residents received construction notices in the mail about paving projects in their neighborhoods, those projects have been delayed by rain but will begin soon. Watch for the ‘no parking’ signs to go up in those neighborhoods in the coming weeks.

3. Do I have to move my car for street sweeping?: At this time, street sweeping of the downtown and other commercial areas is occurring. However, other street sweeping efforts remain paused and parking enforcement on those scheduled routes is relaxed. Once residential street sweeping returns, we will notify residents and, if you are registered for email alerts, you will begin to get regular email alerts again. We have paused the email alerts at this time.

4. How do I know what Public Works projects are active?: Bookmark the Public Works Department’s project list, to see current information about projects. Pavement projects of less than two weeks don’t typically have a webpage.

5. How will I know if a construction project is in my neighborhood?

Projects like the 25^th Grade Separation Project and The Clean Water Program have email update lists that you can join. Click on the links for each to sign up.

We will be continuing to notify residents of upcoming work in their neighborhoods via postcards, door hangers, Nextdoor.com and through the project email lists. These notices will include contact information for residents who have questions or concerns.

▼
Small Cell Infrastructure

Show All Answers

1. What is a small cell facility?

A small cell is a single small antenna placed on existing utility poles or street lights along with small pole-mounted radios and other accessory equipment. Small cells on utility poles will typically consist of one 4-foot tall by 14-inch diameter antenna mounted on top of the pole and a number of small boxes consisting of radios, electric meter, a disconnect switch and a fiber box. Small cells on street light will typically consist of an antenna, similar to that of utility poles, mounted on top of the pole. Two small radio boxes may be placed on the pole further down, or within the base of the pole. Other equipment may also be placed within the base of the pole. Small cell facilities will help wireless service providers in meeting the continuously increasing demand for wireless services. The increased use of smart phones, tablets, health monitors and other wireless devices in every-day life relies on a robust wireless network. A small cell network will add capacity and improve in-building coverage in San Mateo neighborhoods. Also, small cell networks will improve voice quality, reliability and data speeds for San Mateo residents, businesses, first responders and visitors using the wireless networks.

A typical wireless facility on a pole consists of one or more antennas and one or more equipment boxes. To meet CPUC requirements, the antennas will be mounted either at the top of the pole. The equipment boxes will be attached to the pole, or in the case of new steel streetlight installations, potentially in the base of the pole itself. While every system varies, the equipment boxes typically include an electric meter, a disconnect switch, and computers to control the antennas. Some wireless facilities may also feature an equipment box, on the same pole or in a box near the pole, that contains batteries used to provide temporary emergency power to the facility in case of a power outage.

2. What is Public Right of Way?: Public right of way refers to a strip of land, which is used as a roadbed, either for a street or railway. The land is set aside as an easement or in fee, either by agreement or condemnation. May also be used to describe the right itself to pass the land of another. The public right of way general consists of the roadway, sidewalks and a strip of land behind the sidewalk (which varies by neighborhood).

3. What is the range of these systems?: A number of factors dictate the range of small cells, including objects that can potentially block the signals such as trees or buildings. On average, these systems have an approximate range of 150 to 500 feet, due to their low mounting height and low power output (either 66, 100, or 174 watts). For comparison purposes, a typical “macro” facility, with higher power usage (e.g. 10,000+ watts), and a higher mounting location; can have a range of a mile or two.

4. Can the City prohibit the installation of wireless telecommunication facilities?: No. Under State law, telecommunications carriers have a right to install wireless facilities in the public right-of-way. The City, however, can regulate certain aspects of the design, location, and placement of those facilities.

5. Does the City prefer wireless facilities on wood poles?: No. The City's preference is for wireless carriers to install wireless telecommunications facilities on street light poles because they are generally less visually intrusive than wood pole-mounted facilities.

6. What is 5G? How does it relate to current installations of wireless telecommunications facilities? What are requirements for 5G?: 5G is the fifth generation of mobile communication networks. Most consumers now use 3G or 4G/LTE networks, which were introduced to the public in 2001 and 2009, respectively. AT&T shuttered its 2G system in early 2017. Verizon, T-Mobile, and Sprint have said they’ll continue to operate their 2G networks through 2019, 2020, and 2021, respectively. It is anticipated that 5G systems will use existing cell towers and installation of additional small cells.

7. Which agency establishes limits for radio frequency (RF)?: The Federal Communications Commission (FCC), in consultation with numerous other federal agencies, including the Environmental Protection Agency, the Food and Drug Administration, and the Occupational Safety and Health Administration, has developed safety standards. The FCC explains that its standards “incorporate prudent margins of safety.” It explains further that “radio frequency emissions from antennas used for cellular and PCS transmissions result in exposure levels on the ground that are typically thousands of times below safety limits.” The FCC provides information about the safety of RF emissions from wireless telecommunications facilities on its website.

8. How can I get more information about my health concerns?

The FCC provides information on its safety standards and determinations on its website.

Questions regarding potential RF hazards from FCC-regulated transmitters can be directed to the Federal Communications Commission, Consumer & Governmental Affairs Bureau:

455 12^th Street SW
Washington DC, 20554
Phone: 1-888-225-5322 (1-888-CALL-FCC)
Email: rfsafety@fcc.gov

9. Can Local and State governmental bodies establish limits for RF exposure?: The Telecommunications Act of 1996 contained provisions relating federal jurisdiction to regulate human exposure to RF emissions from certain transmitting devices. In particular, Section 704 of the Act states that, “No state or local government or instrumentality thereof may regulate the placement, construction, and modification of personal wireless service facilities on the basis of environmental effects of radio frequency emissions to the extent that such facilities comply with the Commission’s regulations concerning such emission.” Further information on FCC policy with respect to facilities siting is available from the FCC’s Wireless Telecommunications Bureau and in the Local Government Official’s Guide to Transmitting Antenna RF Emission Safety (PDF).

10. Is a permit required from the City for these installations?: Yes. The Department of Public Works (DPW) issues permits for the installation of wireless facilities in the public right-of-way.

11. Does the City’s permit review address the design of the facility?: The Department of Public Works engages with each applicant for a wireless facility permit to consider a design that is appropriate for the proposed location and meets our Design and Engineering Standards. In addition, City staff continually engages with wireless carriers and equipment manufacturers to seek designs that are less visually intrusive.

12. Are these facilities subject to the California Environmental Quality Act or additional environmental review?: Installation of small cell facilities on existing street light poles are categorically exempt from the California Environmental Quality Act (CEQA) pursuant to Sections 15302 and 15303 of the Guidelines for CEQA.

13. UPDATED: Who legally owns the poles or wires? Who can legally attach equipment?: Streetlight poles are owned and maintained by the City of San Mateo. The majority of wooden poles are operated by the Northern California Joint Pole Association (NCJPA). Utility poles may have several owners on a joint pole, including electric, telephone, and cable providers.

14. UPDATED: Once the City issues a wireless permit can other carriers install additional facilities on the same pole?: The technology today does not operate efficiently with two small cell antennas on a single pole. It is unlikely at this time that, for example, both Verizon and AT&T would share a pole. Also, the City limits the volume of all equipment to 9 CF for a Minor Permit, making it difficult for telecoms to share a pole. If an applicant wishes to exceed 9 CF, approval from the Sustainable & Infrastructure Commission is required.

15. How long would construction take for a small cell facility?: Generally, the installation of the antennas and equipment on the pole, and painting (if needed to match equipment to the pole) can be accomplished in a few days. Additional work may be required at sidewalk level to connect power and fiber-optic cables (used to transmit signals) to the pole-mounted equipment and antennas.

16. Do other cities have these small cell systems?: Wireless carriers have proposed similar networks in cities throughout the Bay Area.

17. Are Cities allowed to impose a moratorium?: For information regarding moratoriums of small cell installations, please review the City Attorney’s memorandum to Public Works dated April 6, 2018 as presented to the Public Works Commission on April 11, 2018.

18. NEW: How is it that other cities have successfully prohibited cell towers near residences? example: Palo Alto, Burlingame, Hillsborough near here but there are others.: We are not aware of any cities, including those mentioned, with an outright prohibition on installations in residential zones. In fact, to do so would violate the federal Telecommunications Act of 1996. The recommended practice is to require carriers to demonstrate that no other more-preferred locations are technically feasible. If a carrier cannot make that demonstration, cities can reject applications for installations proposed for residential zones. Each of the cities mentioned, including the City of San Mateo, have rejected proposed installations on the grounds that more preferred locations are available. The City of San Mateo’s ordinance provides that residential zones are the “least preferred” location. (San Mateo Municipal Code Section 17.10.090.)

19. UPDATED: Can I protest DPW’s tentative approval of a wireless permit?: If the current draft of the ordinance is adopted, the San Mateo Public Works Department will have the ability to approve small installations of antennas, pole-mounted equipment, and underground equipment. Residents within 500 feet of such an installation will be notified of the department’s pending approval and will be able submit a written protest requesting a hearing to the Sustainability and Infrastructure Commission. The Commission will render a decision on both protests of department decisions and applications for larger installations as well as installations of ground-mounted equipment. Decisions of the Commission could be appealed to the San Mateo City Council.

20. NEW: How can a resident appeal? What basis of appeals that succeed?: Please refer to the City’s “Wireless Communications Facilities in the Public Right-of-Way” ordinance Section 17.10.070 for the appeal process.

21. NEW: Does the City of San Mateo have a conflict of interest in protecting the public because the city receives money from all the cell companies?: By order of the Federal Communications Commission (FCC), The City is allowed to recover costs for review and issuance of a telecom permit, as well as $270 annually per City-owned streetlight pole.

22. NEW: Who decides what is attractive?: The San Mateo Public Works Department applies the City’s adopted Design and Engineering Standards.

23. NEW: Are you allowed to put small cells on schools? Near schools? On islands?: Per state and federal law, the City must allow telecommunication companies to use public right-of-way, which includes islands. However, the City design standard has indicated residential zones, schools and parks are least preferred.

24. NEW: My house in the park is a cell phone "dead spot" Will the towers help with that?: Improvements will vary depending on location and carrier. If you are interested in additional information please contact your service provider.

25. NEW: There could be a proliferation of small cells as a result of 5G implementation. We could see boxes on poles less than 500 feet apart, can the city limit only one vendor per pole?: The City limits telecommunications infrastructure to 9 cubic feet per pole, which generally means no more than one (1) small cell will fit on each pole.

26. NEW: What control do we have on power poles in back of our properties? What protections do residents have?: If PG&E has an easement authorizing telephone service, it has a property right to allow the installation, but the installation is still subject to review by the City’s Planning Division.

27. NEW: What recourse do we have if a telecom wants to install a device by our house?: If a small cell is proposed near your home, the first step is to request and attend a neighborhood meeting hosted by the telecom. Residents have the right to appeal approved application per the City’s “Wireless Communications Facilities in the Public Right-of-Way” ordinance Section 17.10.070 for the appeal process.

28. NEW: Where do we have cell towers now? Where are new ones going?

Information on all cell towers in San Mateo can be found at:

http://m.cellreception.com/towers/towers.php?city=San+Mateo&state_abr=ca

Information on all antennas registered with the FCC can be found at:

http://www.antennasearch.com/sitestart.asp

Information on existing small cells in the City can be found at:

https://www.cityofsanmateo.org/3865/Small-Cell-Infrastructure

29. NEW: 401 Occidental was denied, the new location is just across the street - Why?: No locations have been approved near 401 Occidental. Typically, if a telecom must move a location, it will be nearby due to design constraints.

30. NEW: How many new towers will be installed in San Mateo Park and where will they be?: The City has received one (1) application in the San Mateo Park neighborhood for a small cell (not a tower) and it was denied on July 25, 2018. As of November 2018, no other applications at that location have been received.

31. NEW: Who specifically at the city is responsible for keeping citizens of San Mateo Park and City of San Mateo informed about cell towers?

The San Mateo Public Works Department is responsible for reviewing Small Cells in the public right-of-way within the City. Citizens and interested parties should go to the Small Cell Infrastructure webpage for updates and a list of proposed sites located at: https://www.cityofsanmateo.org/3865/Small-Cell-Infrastructure.

Residents are encouraged to sign up for notifications of changes to the small cell web page to stay up to date. The Small Cell Infrastructure notify me list can be found here: https://www.cityofsanmateo.org/list.aspx.

Categories

▼
Accessory Dwelling Units

▼
Building Inspections

▼
Building Permits

▼
Child Protective Ordinance

▼
City Attorney's Office

▼
City Clerk

▼
City Council

▼
Code Enforcement

▼
Elections

▼
Housing Element

▼
Human Resources

▼
Library

▼
Library - Link+

▼
Parks and Recreation: Picnic

▼
Police Department

▼
Police Department Recruitment

▼
Public Works: FEMA Flood Zone & Flood Insurance

▼
Public Works: General Questions

During Normal Business Hours (Monday - Friday, 8:00am - 5:00pm)

During Non-Business Hours

▼
Public Works: Marina Lagoon

▼
Public Works: Questions During COVID-19 Shelter in Place

▼
Small Cell Infrastructure

Live Edit

Categories

▼ Accessory Dwelling Units

▼ Building Inspections

▼ Building Permits

▼ Child Protective Ordinance

▼ City Attorney's Office

▼ City Clerk

▼ City Council

▼ Code Enforcement

▼ Elections

▼ Housing Element

▼ Human Resources

▼ Library

▼ Library - Link+

▼ Parks and Recreation: Picnic

▼ Police Department

▼ Police Department Recruitment

▼ Public Works: FEMA Flood Zone & Flood Insurance

▼ Public Works: General Questions

During Normal Business Hours (Monday - Friday, 8:00am - 5:00pm)

During Non-Business Hours

▼ Public Works: Marina Lagoon

▼ Public Works: Questions During COVID-19 Shelter in Place

▼ Small Cell Infrastructure

Live Edit

▼
Accessory Dwelling Units

▼
Building Inspections

▼
Building Permits

▼
Child Protective Ordinance

▼
City Attorney's Office

▼
City Clerk

▼
City Council

▼
Code Enforcement

▼
Elections

▼
Housing Element

▼
Human Resources

▼
Library

▼
Library - Link+

▼
Parks and Recreation: Picnic

▼
Police Department

▼
Police Department Recruitment

▼
Public Works: FEMA Flood Zone & Flood Insurance

▼
Public Works: General Questions

▼
Public Works: Marina Lagoon

▼
Public Works: Questions During COVID-19 Shelter in Place

▼
Small Cell Infrastructure