City Reopening Plan

For questions about City Services, please call the City’s main line at (650) 522-7000.

We’ve been working hard to prepare to more fully welcome the public back to our facilities in a safe and equitable manner. The public is required to wear face coverings while inside City facilities. You can still access many services remotely on our Online Remote Applications and Services web page.

Public Meetings

  • All public meetings will be held as scheduled. Formal public meetings, including Council and Commission meetings, are being held remotely and are closed to in-person public attendance. We are working to establish a hybrid model where the public will be able to participate either in person or remotely for future meetings. 
  • View live meetings, recorded meetings, and provide comment online: Visit the Public Meeting Portal to view live meetings, watch recorded meetings, and learn how to provide comment on agenda items.

City Hall Services

  • Doing Business with the City Remotely: We’ve made a number of our services available online. Our Online and Remote Applications and Services page lists a collection of services available online as well as a number of applications that can either be submitted online or completed remotely by printing and faxing or mailing to the appropriate departments.
  • City Hall: City Hall is currently open Monday through Friday from 8:00 am - 12:00 pm and 1:00 pm - 5:00 pm.

Community Development Department (CDD) Services

Planning, Building, Code Enforcement and Housing Services staff are available for telephone and email inquiries - contact information for each division as well as more information about our services is available on the Community Development homepage.

  • Online Permit Center: The Community Development Department proudly announces a new self-service online permit center! We now process building permits, issue planning entitlements, accept online payments, and schedule inspections securely online.
  • CDD Permit Center Availability: The building counter at City Hall is now open on the following days and times:
    • Monday: 8:00am – 12:00pm and 1:00pm – 4:30pm
    • Tuesday: 8:00am – 12:00pm (Closed in the afternoon)
    • Wednesday: 8:00am – 12:00pm and 1:00pm – 4:30pm
    • Thursday: 8:00am – 12:00pm and 1:00pm – 4:30pm
    • Friday: 8:00am – 12:00pm (Afternoon by appointment only)

Library Services

  • Libraries Reopen: As of May 3, 2021, all three San Mateo Public Library locations are open to the public for browsing, holds pickup, and limited computer use. There are ongoing virtual and in-person programs for adults, teens, and children. Check our online calendar on the Library website for more details. 
  • Return Your Library Items: Overdue fees will not be incurred for items due. Checked out library items can be returned at the Main, Hillsdale, and Marina Libraries.
  • Please read our Frequently Asked Questions for additional information.

Parks & Recreation Services

  • The Beresford and King recreation centers reopened to the public on June 15. The Senior Center reopened to registered patrons in early July. Visitors must continue to wear face coverings when inside the facilities. The Joinville and King Center pools are open for limited recreational swim summer 2021. 
  • Visit our Parks & Recreation COVID-19 FAQ web page for more information about what is open.

Public Works Department Services

  • Public Works Department: The Public Works Department is continuing to provide road construction, wastewater collection/treatment services, and public infrastructure maintenance. Staff will be available for general and project-specific questions over the phone (650) 522-7300 and via email publicworks@cityofsanmateo.org.
    • Street Sweeping: Residential street sweeping returned to normal schedules on June 15, 2020. Downtown street cleaning continues uninterrupted. 
    • Pending Encroachment Permits: Encroachment permits can be issued for all projects in the public right of way. Email pwencroachment@cityofsanmateo.org or call (650) 522-7336 with questions. 
    • Maintenance Concerns Outside of Office Hours: For any maintenance concerns outside of office hours, residents should call (650) 522-7350.
  • Please read our Frequently Asked Questions for additional information.
  1. IMPORTANT RESOURCES 

    State of California
    covid19.ca.gov

    San Mateo County Health
    smchealth.org/coronavirus

    San Mateo County
    smcgov.org

    Centers for Disease Control (CDC) and Prevention
    cdc.gov/coronavirus

    COVID-19 CALL CENTER

    Call 2-1-1 with all non-emergency and non-medical inquiries.

    The 2-1-1 service is available 24/7 in 180 languages.