Public Works FAQ
Who can I call or email about questions I have?
- Call: (650) 522-7300
- Email: email@example.com
Which construction projects are active?
The County of San Mateo has issued a revised health order that allows for all construction activities to proceed with safety protocols identified for Small Construction Project Safety Protocol and Large Construction Project Safety Protocol construction projects.
Want to know what Public Works is working on? Visit our Current and Upcoming projects page.
What's happening with street sweeping?
Do I still have to move my car if ‘no parking’ signs have been placed on my street?
Yes please. We place ’no parking’ signs 72-hour before construction begins in a work zone. Note the date construction starts on the ‘no parking’ sign and please be sure to move your car by that date.
Can I get an encroachment permit?
Yes. Encroachment permits will be issued for all projects in the public right of way. Please follow the process itemized below.
In an email, send:
- Your insurance certificate
- San Mateo Business License
- Completed application form
- For Sewer Laterals: In the email subject line, include: Sewer Lateral Repair (SLR), your company name, and the address of the Sewer Lateral example, “SLR [ABC Plumbing] [123 A Street]”
- For all other Encroachment Permits: In the email subject line, include: Type of Work. Example, “Driveway Replacement [ABC Construction] [123 A Street]”
Email your completed package directly to firstname.lastname@example.org. Our staff will contact you to process your payment by phone.
Questions? Call Judy Dulik at (650) 522-7336 or email@example.com.
Unable to submit applications electronically? Please contact Judy for assistance. We highly encourage online applications. Appointments for permit submittal are limited and may take more time to process.
Can I go to City Hall to apply for a permit?
Yes, but at this time, we are asking that people utilize online application process as it is more efficient and safer for all. In some situations, in-person appointments will be available, but are very limited due to COVID-19 health orders.
Why is caution tape on some walk signal buttons?
In May, as an extension of the Safe Streets San Mateo initiative (see below), we eliminated the need for pedestrians to press the push button at 28 intersections around town. Less people touching the button means less spread of the COVID-19 virus in our community. This is in addition to the 24 locations in downtown San Mateo with this same feature.
When you see caution tape across the ‘walk’ buttons there is no need to push the button to get the walk signal. When the light goes green, the walk symbol will automatically light up, allowing pedestrians to cross the intersection safely.
Drivers may experience longer wait times at these intersections due to the extended walk symbol. We thank our neighbors for their continued patience and cooperation in helping everyone do their part to slow the spread of COVID-19 in our community.
What is the Safe Streets San Mateo initiative?
In early April 2020, we implemented precautions to help our neighbors recreate safely outdoors. Like many cities around the globe, we aimed to remind those outside to remain safe while getting some exercise.
The campaign emphasized the importance of sharing the road when outside during the COVID-19 health orders. As the health orders evolved, so too did the initiative.
In January 2021, we launched the citywide Safe Streets San Mateo effort to remind all about our shared responsibilities on our roads. In addition to our education efforts from our Police Department, we also created a searchable map of traffic data for anyone to peruse.
Click the image below to learn more about Safe Street San Mateo.