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Community Development Department Management Audit
City of San Mateo Release Community Development Management Audit.

Zucker Systems completed and submitted the management audit following the direction of San Mateo City Council to evaluate and identify areas of improvement within the City’s Community Development Department.  The final report includes 224 prioritized recommendations to improve customer service within Community Development and addresses staffing levels, processes pertaining to public noticing as well as the application and approval process for development and building projects.
 
The audit was conducted over a four month period beginning in September 2013.  Zucker Systems was selected by the City Council in August due to the firm’s experience in conducting similar audits throughout the country.  Interviews of CDD staff members as well as the City Council, Planning Commission, developers, and members of the public were conducted as part of the process.  The recommendations reflect current practices in Planning, Building, and Code Enforcement and focus on improvements to customer service.
 
“Zucker Systems has provided a comprehensive review of the Community Development Department,” says Interim City Manager, Larry Patterson.  “Mr. Zucker has provided a wide range of recommendations and the City is focused on beginning the implementation process.  They will ultimately improve the level of service provided to customers and the San Mateo community.  The City organization values constant improvement and is committed to providing the best customer service to our community.  Implementing the Zucker Systems recommendations is consistent with these core principles.”

Community Development Department Management Audit
Please click here to download a copy of the report.

Press Release and Media Statement
City of San Mateo Statement on Recommendations in Community Development Department Management Audit

City of San Mateo Holds Media Briefing to Release Community Development Department Management Audit

San Mateo City Hall – 330 West 20th Avenue, San Mateo, CA 94403

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