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Frequently Asked Questions
The following are some answers to commonly asked questions about the new garbage service provided by Recology:

Who is Recology San Mateo County?
Recology San Mateo County is the new garbage/recycling collection service company. They will begin service on January 1, 2011.  You can begin using their carts as soon as you receive them. You can add foodwaste to your compost (green) cart on January 1, 2011.
What day is my pickup day with the new Recology carts?
Until January 1st, your pick-up day it is the same day as it has been, and on the same collection schedule. Beginning January 3rd, your collection day might change. The new company will notify you of the new schedule in December.
Beginning January 3, 2011 all Recology carts and bins will be serviced every week. For now until the end of the year continue placing your garbage and recyclables outside on the same day that you've been using. 
Can I exchange my new carts for a different size?
Yes, you can exchange your cart size for a different size after February 15th, 2011.
What's different about the new service that's starting in January?
Collection for recycling, compost and garbage will be every week starting January 1, 2011 using Recology carts. Because of the new automated trucks all carts must have their lids closed shut for servicing.  If you require additional services for garbage/recycling you will need to contact Recology.  Recology will have overage bags for garbage service available for sale in January.
When can I add foodwaste to my compost cart?
You can begin adding food waste to your compost cart beginning January 3, 2011.
Can I use the new biodegradable foodservice ware in my compost cart?
No, the new program is not going to accept biodegradable food ware in the compost cart for curbside collection at this time.
Can I put plastic bags in my carts?
The only cart you can put plastic bags into is your black garbage cart. If you want to recycle your plastic bags, you can bring them to a large grocery store for recycling.
What services will stay the same?
Residents are still entitled to two free clean-up days (Bulky Collection Program) per year, as well as motor oil, cell phone, and household battery recycling pick-up at the curb. Please place bags with phones and batteries on the lid of the new blue recycle cart. Please tape the battery terminals.
How can I get rid of my old garbage can?
Please see Recology's CartSmart Flyer. You are able to have your old bins and cans taken away through December 31, 2010. Reminder if you use your old carts  (AW/BFI carts) Recology will charge you an additional fee $3.00 a month fee for servicing these carts. They will not be able to service any garbage cans because they equipment on the truck is automated.
What else should I know about the new service?
Due to new automated collection trucks, carts have to be placed with the wheels against the curb and the arrows on the lid pointing toward the street, with about 24 inches between each cart.  If you cant bring your carts to the curb you can still receive backyard service for a fee or you can contact Recology for Special Handling Services request form at 363-4100. 
Do all properties automatically get a green compost cart?
Residential properties from 1 to 4 units will automatically receive a compost cart. Commercial customers will need to contact Recology to set up an account for compost collection.
Do you have other questions?
Call (650) 595-3900 (se habla español) or visit www.RecologySanMateoCounty.com for collection services information and www.RethinkWaste.org for administrative information.

You can also contact the County at 363-4100 or visit RecycleWorks.

San Mateo City Hall – 330 West 20th Avenue, San Mateo, CA 94403

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