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Frequently Asked Questions
The following are some answers to commonly asked questions about the new garbage service provided by Recology:

Who is Recology San Mateo County?
Recology San Mateo County provides garbage, recycling, and organic collection services for all City of San Mateo residents.
 
What day is my pickup day with the new Recology carts?
Check Recology's website: https://www.recology.com, for your service day or you can give them a call at (650) 595-3900.

Can I exchange my new carts for a different size?
Yes, you can exchange your cart size for a different size.  
 
Can I add foodwaste to my compost cart?
Food waste can go into your green organic cart for weekly collection.
 
Can I use biodegradable foodservice ware in my compost cart?
Yes, the new program is not going to accept biodegradable food ware in the compost cart for curbside collection at this time.
 
Can I put plastic bags in my carts?
The only cart you can put plastic bags into is your black garbage cart. If you want to recycle your plastic bags, you can bring them to a large grocery store for recycling.  
 
Where do I put my cart for service?
Due to automated collection trucks, carts have to be placed with the wheels against the curb and the arrows on the lid pointing toward the street, with about 24 inches between each cart.  If you cant bring your carts to the curb you can still receive backyard service for a fee or you can contact Recology for Special Handling Services request form at (650) 595-3900. 
 
Do all properties automatically get a green compost cart?
Residential properties from 1 to 4 units will automatically receive a compost cart. Commercial customers will need to contact Recology to set up an account for compost collection.
 
Do you have other questions?
Call (650) 595-3900 (se habla español) or visit www.RecologySanMateoCounty.com for collection services information and www.RethinkWaste.org for administrative information.

San Mateo City Hall – 330 West 20th Avenue, San Mateo, CA 94403

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