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Building Inspections

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1. What is the Building Inspection Division?
2. What services does the Building Inspection Division provide?
3. How do I schedule an inspection?
4. Can I request a special time for my inspection?
5. What is the waiting time for an inspection?
6. How do I cancel an inspection?
7. At what stage do I need to call for an inspection?
8. When will I need a special Inspection?
9. When do I need a Certificate Of Occupancy?
10. When would I need a Temporary Certificate Of Occupancy?
11. What types of complaints does the Building Inspection Division handle?
12. How do I comply with a "Notice of Correction/Stop Work Order"?
13. How do I schedule a Residential Fire Sprinkler Inspection?
14. How do I schedule an inspection for a fire permit (other than Residential Fire Sprinklers)?

Building Permits

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1. Why do I need a permit?
2. When is a permit required?
3. What is exempt from a permit?
4. How do I obtain a building permit?
5. What is the permit process?
6. What is a Fax/Mail-in Permit?
7. When are building plans required?
8. How does the plan check process work?
9. How do I get my plans checked or reviewed?
10. Do I need an Engineer or Architect?
11. May I do the work myself?
12. How do I know which materials are approved for construction?
13. What is an "Over-The-Counter" Mechanical Permit
14. What is an "Over-The-Counter" Plumbing Permit?
15. What is an "Over-The-Counter" Electrical Permit?
16. Are there any recycling or waste reduction requirements associated when applying for a building permit?

Child Protective Ordinance

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1. Which organizations are covered by the ordinance?
2. Which employees are subject to fingerprinting under the ordinance?
3. How does an organization know which employees are in a
4. Can our organization use a volunteer screening company such as Volunteer Select?
5. Which volunteers are subject to the fingerprinting?
6. Which employees and volunteers should attend the two hours of training on child abuse?
7. If a coach attended a two-hour training session with the National Little League, does he/she also have to participate in a training as a Girl Scout leader?
8. How does a Little League coach or other adult prove she/he attended a two-hour training session?
9. If one adult is 35 yards away from the other adult while they are jointly coaching football practice instead of the 30 required by the ordinance, do they both need to be fingerprinted?
10. What does an organization do with an individual's criminal background record once they receive it?
11. What types of criminal history will the background check reveal?
12. Who decides whether or not to utilize an employee or volunteer based on the results of a criminal background check?
13. What is Megan's Law and why is it mentioned in the ordinance?
14. How does my organization demonstrate compliance with the ordinance to the City of San Mateo?
15. What happens if my organization does not comply?

City Clerk

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1. How can I contact the Mayor or a member of the City Council?
2. Where do I get a birth or death certificate or a marriage license?
3. When, where and at what time are City Council meetings held?
4. When will the City Council agenda be ready?
5. How can I find out what's on the City Council agenda?
6. Are the City Council meetings televised?
7. Where can I find City Council meeting minutes?
8. How do I get a copy of a City Council staff report?
9. What Commissions and Boards does the City have? How do I become a member of a Commission or Board?
10. Does your office issue passports?
11. Where can I obtain a Business License?
12. How do I register to vote?
13. How do I file a claim against the City?
14. When is the next Statewide Election?
15. What is a public record?
16. Where can I review Conflict of Interest Statements for elected officials and candidates for City Council?
17. Where can I find the Municipal Code?
18. Where can I find the City Charter?
19. Where can I find more information about the Brown Act?
20. Where can I find more information about the Political Reform Act?
21. Where can I find more information about the Public Records Act?

Code Enforcement

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1. How are codes enforced?
2. How do I notify the City about a possible code violation?
3. What penalties result from code violations?
4. What are the City's home business requirements?
5. What are the City's fence and hedge requirements?
6. What are the City's signage requirements?

Library

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1. Is there a time limit to use a computer? Is it free?
2. How can I make a purchase suggestion?
3. What do I need to use a computer at the library?
4. Is there parking at the Main library?
5. Does the library have wireless access?
6. How long can I keep borrowed items?
7. How much does it cost to rent community meeting rooms?
8. How do I get a library card?

Parks and Recreation: Picnic

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1. Can I have an inflatable jumper?
2. How many people can sit at each table?
3. Can we have alcohol at our party?
4. What outdoor equipment is available?
5. Can I reserve a space if I live outside of San Mateo?

Police Department

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1. How do I file a missing person or runaway report?
2. How can I report a drug-related crime?
3. How are concealed weapon permits obtained?
4. What resources are there for dispute mediation?
5. How can I contact the detective who is handling a given case?
6. Who should I contact when I see graffiti?
7. How can I obtain a traffic collision report?

Public Works: FEMA Flood Zone & Flood Insurance

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1. What is the "new" FEMA map?
2. Does the new FEMA map include additional areas?
3. What is the South Bayfront Levee and Flood Control Assessment District?
4. How do I know if my property is in the assessment district?
5. What is the difference between Assessment District Zone A and Zone B?
6. What is the difference between tidal flooding and stormwater/residual flooding?
7. What guarantees does the City have that FEMA will revise the map upon completion of the South Levee Improvements?
8. When should I get insurance?
9. When can I cancel my flood insurance?
10. Can I pay the assessment up front?
11. I am in the Flood Zone, but not in the Assessment District. Why?
12. What other projects are needed to get my neighborhood out of the flood zone?
13. Why doesn’t the City form assessment districts to fund completion of all flood related projects?
14. When will the City complete the necessary projects to get my neighborhood out of the flood zone?
15. What is the City doing to help residents stuck in the flood zone?
16. What is the National Flood Insurance Program?
17. Why was the NFIP established by Congress in 1968?
18. What are the benefits of the NFIP?
19. Why is purchasing flood insurance important to homeowners?
20. When did the City of San Mateo first join the National Flood Insurance Program (NFIP)? Is the City participating in the Program?
21. When the City joined the NFIP, did FEMA prepare a flood hazard map?
22. Why did FEMA produce a flood hazard map for the City of San Mateo?
23. What criteria must be met for the levee system to be certified as providing protection from the base flood?
24. What is the approximate depth of flooding in the Special Flood Hazard Areas resulting from the base flood?
25. On what basis did City officials appeal the determination made by FEMA? What has been the result of the appeal? Did the City submit any additional appeals?
26. How does the map affect residents of San Mateo?
27. Approximately how many insurable structures in the City are in the designated floodplain as shown on the FIRM?
28. How do I obtain a copy of the flood hazard map for the City of San Mateo?
29. Is flood insurance required for all structures in the floodplain?
30. What are the "grandfathering" rules of the NFIP?
31. Can City residents qualify for "grandfathered" insurance rates if they purchase flood insurance now?
32. Why do I need to purchase insurance if there has never been a flood in the neighborhood?
33. How are flood insurance premium rates calculated?
34. How much flood insurance do I need? How much does it cost?
35. How do I purchase a flood insurance policy?
36. If my agent has questions where should he/she call?
37. After my structure is removed from the flood zone, I heard there is an insurance rebate. What are the conditions?
38. Will FEMA remove areas on a "place by place" basis as improvements are made?
39. What processes are available for changing or correcting the information shown on the flood hazard map when large areas of a community are affected?
40. Under what circumstances will FEMA waive the review and processing fee for a map change request?
41. What can homeowners do if they believe their homes should not be included in an SFHA?
42. What kind of information must be submitted by a homeowner to support having a home removed from the SFHA?
43. How does FEMA respond to requests to have homes removed from the floodplain?
44. What is the difference between LOMAs and LOMR-Fs?
45. Why is the burden of proof placed on the community or person that requests a map change?
46. Does FEMA charge a fee for reviewing map change requests?
47. Does FEMA have any reference documents that would be useful to homeowners and other interested citizens?

Public Works: General Questions

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1. Where are my property lines? Where is the easement on my property?
2. When is my street swept?
3. Where do I call when there is a maintenance problem on El Camino Real?
4. Who do I call to report a broken or burned out street light?
5. Where do I call when there is a clogged storm drain or sanitary sewer line?
6. Where do I call when there is a non-functioning traffic signal?
7. Where do I call to report a non-functioning parking meter?

Red Light Photo Enforcement

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1. What is red light running?
2. What is the penalty for running a red light?
3. What does a red light violation look like?
4. What do I do if I receive a violation in the mail?
5. Where are the cameras located?
6. Does the American public support the use of red light cameras?
7. Who runs red lights?
8. Is red light running a big problem?
9. What other countries use red light cameras?

Traffic Questions

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1. Where can I get my child safety seat checked?
2. What is the city doing about speeding in my neighborhood?
3. How do I report a traffic accident?
4. How/Where can I pay my parking ticket?
5. I received a traffic violation, what do I do now?
6. How do I report an abandoned vehicle?

San Mateo City Hall – 330 West 20th Avenue, San Mateo, CA 94403

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